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End User Technology Engineer

| Chicago

PEAK6 was brought to life by the idea that the development of integrative technology can improve how business is done. The passion for that idea powers our firm still. As an End User Technology Engineer at PEAK6, you are free to explore unique solutions and try fresh ideas that may benefit our financial services and trading businesses, and our investment companies. You’ll collaborate with some of tech’s sharpest minds to solve for the firm’s ever-changing but exciting challenges. Working in tech at PEAK6 means that you’ll always be presented with a variety of new possibilities as you continue to enhance your skills.

You’ll be responsible for:

  • Being the face of the Infrastructure team as primary support for most end user technologies within the firm.
  • Providing exceptional customer service via phone, IM, email and desk side support.
  • Maintenance, patching and upgrades of all PEAK6 end user technology, including workstations, notebooks, mobile devices, printers, VOIP telephony, and software of all kinds.
  • User account management through Active Directory, Group Policy, SCCM and more.
  • Evaluating and implementing new technologies for adoption within PEAK6 or its subsidiaries.

 You’ll gain loads of experience in this role but before you do, you should have:

  • 2-5 years of experience in Service Desk, Desktop Support, or other end user facing technical support role.
  • Prior customer service experience.
  • An enthusiasm for technology and for helping others succeed.
  • Expert level Operating Systems knowledge, primarily Windows 10.
  • Ability to learn quickly, both self-guided and in more formal teaching moments.
  • Excellent written and verbal communication skills.
  • Strong independent work ethic with ability to work as part of a team as well.
  • Willingness to reprioritize work appropriately and act with agility.
  • Analytical problem solving and independent research skills.
  • Ability to lift up to 50 lbs.

Additional things that will get you noticed:

­­• Windows deployment experience with SCCM/MDT.

  • Hardware (Dell), Microsoft, or other technology certifications.
  • General knowledge of virtualization technologies, enterprise networking, Windows/Linux server administration and/or Information Security practices.

All of our engineers have these traits. You should, too.

Motivation Collaboration Curiosity

Integrity Adaptability Ingenuity

 Life at PEAK6

We want you to like coming to work so we work really hard to make your job fun and different from any other.

As a PEAK6 End User Technology Engineer, you can enjoy:

  • Generous medical, vision and dental plans
  • Matching 401(k) programs
  • Adoption assistance & family leave
  • Sabbatical program
  • Speakers Series
  • Massage days
  • Poker tournament with a grand prize of a World Series of Poker buy in
  • Sports leagues
  • Cornhole tournaments
  • Annual PEAK6 Party
  • Yoga classes
  • Tuition reimbursement
  • Lasik eye discount
  • Philanthropy events
  • Annual wellness screens and flu shots
  • Bagel Fridays/expiration lunches
  • Birthday gifts
  • Charitable matching gift program

Learn more about our culture on our website at peak6.com/culture.

Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

141 W. Jackson Blvd, Chicago, IL 60604

An Insider's view of PEAK6 Investments

How would you describe the company’s work-life balance?

This is very important and luckily, we feel it’s something attainable for our employees. We have a generous time off policy, in addition to other affiliated vacation perks and leave benefits.
For example, to help employees save time on conventional tasks, we offer complementary services in the office, such as manicures, massages, and yoga classes.

Courtney Kuhnen

Associate HR Generalist

How do you collaborate with other teams in the company?

Our developers are also a part of the decision-making process. We help our technologists take an interest in the business side of things - they know how the end product should work. Our developers know how the traders are going to use a product, and after a product is delivered, the developer stays involved –making things work efficently.

Rishi Kamath

QA Development Lead

How does the company support your career growth?

We have a big focus on career growth, especially for those in technology. Because of our size, there are opportunities to prove yourself and rapidly increase your responsibility on a team. And because of Peak6’s culture of constantly trying new things, there are often opportunities to get in at the ground floor of new ventures in a leadership role

Paul Whalen

Software Engineer

What unique initiatives do you have that encourage innovation?

We organize “tech days” where employees are encouraged to work on tech projects of their choosing. Projects have ranged from mobile apps to Sega emulators to workflow improvements for our developers. Recently, tech days took the form of a more formal hackathon, in which technologists and traders teamed up to prototype several new trading tools.

Luke Peeler

Software Engineer

What are PEAK6 Investments Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
FFC affiliated gym located in the Board of Trade
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
PEAK6's vacation policy includes three weeks of PTO, plus 5 personal days. Once you hit 5 years of employment, you accrue four weeks of PTO.
Sabbatical
Employees with 10+ years of service can apply to take an 8 week Sabbatical, plus optionally add up to 4 weeks of accrued PTO.
Paid Holidays
Whenever the markets are closed, we are closed.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We have an annual company party that includes surprise, high profile performers. For our 20th year anniversary, Stevie Wonder opened for the Chainsmokers and we flew in our Dallas Apex colleagues.
Game Room
We have a ping pong table, cornhole sets, and giant Jenga in the office, as well as a pool and poker table on the roof of the building.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
We sponsor various teams based on employee interest, such as: beach volleyball, soccer, kickball, flag football, dodgeball, and whirlyball. This year we were dodgeball champs!
Professional Development Benefits
Job Training & Conferences
o Conferences & Seminars: 5 paid days/year o Speaker Series: semi-annually w/ best-selling authors (Jeremy Gutsche, Angela Duckworth, etc.) o Lunch & Learns o Book Club & internal library
Tuition Reimbursement
At the discretion of management and after completing one full year of employment, we reimburse up to $8,000 per employee each calendar year for certifications and other educational programs or degrees

Additional Perks + Benefits

-Hackathon:
o We recently hosted our second internal hackathon with members of our technology, trading, support and analytics teams developing, building and presenting new ideas to the firm. The teams are free to explore solutions to problems in and outside of finance. One hackathon resulted in the creation of a new internal system for setting up meetings and booking rooms.
-Matching gift up to $1000/employee/year
-Free semi-monthly massage day
-Free monthly manicures, pedicures, and mens clip and clean
-Free onsite yoga 5 days a week
-Free concierge service
-Discounts: Divvy bike membership, Lasik eye surgery, Zipcar, Dell computers, local hotels

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