Endpoint Technician - Customer Solutions Support at Wintrust Financial Corporation

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Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.
Position Summary
The Endpoint Technician provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Areas of Responsibility
  • Manages service request queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system.
  • Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
  • Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes if necessary.
  • Install, manage and troubleshoot Microsoft and Apple desktop OS systems, as well as, Android and iOS mobile platforms.
  • Completes project tasks as assigned. Meets project dates. Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects.
  • Wintech Express - Deploy, troubleshoot and resolve any end user hardware and application issues during Wintech Express hours.
  • Position will require travel to support Wintrust Corporate or satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle) and other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International).

Qualifications
  • 0-3 years Desktop Support, Field Support or related work experience
  • Solid experience working in an Active Directory environment including Local and Group Policy
  • Familiarity with TCP/IP, DHCP, DNS, LDAP
  • Understand Active Directory and Local Group Policy design and have working proficiency of Forests, Domains, Trusts
  • Knowledge of proficiency with handheld wireless devices.
  • Basic understanding of Windows PKI, Certificates.
  • Comfortable with contacting third parties for support
  • Solid understanding and experience with LAN/WAN/Internet environments (TCP/IP knowledge -- IP addresses, subnet masks, default gateway...etc.)
  • Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
  • Provide after-hours support for service escalations when required.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Adobe AnalyticsAnalytics
    • AlteryxAnalytics
    • PowerBIAnalytics
    • FigmaDesign
    • PhotoshopDesign
    • ZeplinDesign
    • Adobe InDesignDesign
    • Adobe Experience DesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WorkfrontManagement

Location

9700 W. Higgins Rd., Rosemont, IL 60018

What are Wintrust Financial Corporation Perks + Benefits

Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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