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Enterprise Operations Account Manager

| Chicago

Want to join the team working with Groupon's largest brands?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

As a member of the Enterprise Account Operations team, you will be responsible for supporting major accounts in the Retail, Home and Auto enterprise sales business unit. This team works Groupon's most well-known merchant partners and handles large-scale national deals.

 

As an Enterprise Operations Account Manager, you will help execute campaigns with the largest and most complex merchants on our platform in partnership with Enterprise Sales Representatives. Operational support will include tasks such as securing assets for merchant deal pages, consulting with merchants on redemption solutions, troubleshooting with accounts payable, and working cross-functionally with internal teams like customer service and fraud. This role is client-facing, and we're looking for a highly motivated professional with experience delivering top-notch levels of client service and continuous operational improvement.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Supporting the Enterprise sales team as they improve revenue from new and existing partners, from setup to launch and through the promotional feature period

  • Handling a national portfolio of Groupon's largest revenue generating and most complex accounts

  • Driving editorial asset collection and facilitate content approval

  • Coordinating redemption solutions to ensure a smooth merchant and customer experience

  • Supporting sales teams by liaising with internal partners such as customer service, accounts payable, consumer fraud, revenue management, editorial, and product and engineering to facilitate swift and satisfactory solutions to merchant problems or concerns

  • Resolving live deal issues including pricing and availability with a calm demeanor and sense of urgency

  • Developing and sharing standard methodologies with the operations team with a razor sharp focus on outstanding partner service by optimizing processes and eliminating non-value added work

 

We’re excited about you if you have:

  • Bachelor’s degree preferred

  • Minimum of 2 years sales, account management, customer service, or customer success experience

  • A track record of delivering outstanding partner services

  • Ability to work independently and thrive in a multi-tasked, dynamic environment

  • Strong organizational as well as written and oral communication skills

  • Ability to establish effective relationships with all levels of management

  • You take an entrepreneurial approach to task management and take control and handle tasks independently

  • You have a passion for the experience - both for customers and merchants - and can diffuse even high-tension situations with ease

  • You have experience building rapport with merchants and demonstrating interpersonal skills that lead to positive outcomes

  • You pay attention to the details and have a proven ability to multitask

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

  • Proficiency in Microsoft Office applications including Excel, Word and PowerPoint, plus a thorough knowledge of web technologies

  • Salesforce or other CRM experience preferred

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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