Want to join the team working with Groupon's largest brands?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

As a member of the Enterprise Account Operations team, you will be responsible for supporting major accounts in the Retail, Home and Auto enterprise sales business unit. This team works Groupon's most well-known merchant partners and handles large-scale national deals.

As an Enterprise Operations Account Manager, you will help execute campaigns with the largest and most complex merchants on our platform in partnership with Enterprise Sales Representatives. Operational support will include tasks such as securing assets for merchant deal pages, consulting with merchants on redemption solutions, troubleshooting with accounts payable, and working cross-functionally with internal teams like customer service and fraud. This role is client-facing, and we're looking for a highly motivated professional with experience delivering top-notch levels of client service and continuous operational improvement.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

• Supporting the Enterprise sales team as they improve revenue from new and existing partners, from setup to launch and through the promotional feature period

• Handling a national portfolio of Groupon's largest revenue generating and most complex accounts

• Driving editorial asset collection and facilitate content approval

• Coordinating redemption solutions to ensure a smooth merchant and customer experience

• Supporting sales teams by liaising with internal partners such as customer service, accounts payable, consumer fraud, revenue management, editorial, and product and engineering to facilitate swift and satisfactory solutions to merchant problems or concerns

• Resolving live deal issues including pricing and availability with a calm demeanor and sense of urgency

• Developing and sharing standard methodologies with the operations team with a razor sharp focus on outstanding partner service by optimizing processes and eliminating non-value added work

We’re excited about you if you have:

• Bachelor’s degree preferred

• Minimum of 2 years sales, account management, customer service, or customer success experience

• A track record of delivering outstanding partner services

• Ability to work independently and thrive in a multi-tasked, dynamic environment

• Strong organizational as well as written and oral communication skills

• Ability to establish effective relationships with all levels of management

• You take an entrepreneurial approach to task management and take control and handle tasks independently

• You have a passion for the experience - both for customers and merchants - and can diffuse even high-tension situations with ease

• You have experience building rapport with merchants and demonstrating interpersonal skills that lead to positive outcomes

• You pay attention to the details and have a proven ability to multitask

• You have solid decision-making skills, customer-focused instincts, and sound judgment

• You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

• Proficiency in Microsoft Office applications including Excel, Word and PowerPoint, plus a thorough knowledge of web technologies

• Salesforce or other CRM experience preferred