Field Operations Manager at Arrive

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The Market Development Field Operations Manager leads the preparation, installation, and activation of Arrive’s on-premises technology suite of products that are used daily across the numerous locations in their region. Never hesitating to roll their sleeves up to get the job done, this person finds unique solutions to unique problems and serves as the organization's ears, eyes, and hands in the field. 

The successful candidate will survey locations to determine installation requirements, document specific characteristics, and manage the selection, ordering, budget as well as the delivery schedule of customized materials to be procured for the projects assigned. 

As required, this person will travel within their regions to install various types of interior or exterior signage as well as other types of proprietary technology. The Market Development Field Operations Manager is also responsible for the engagement and deployment of local contractors, as needed, to ensure solutions are deployed neatly, cleanly, and safely.

Work will also include: testing onsite technology to ensure maximum uptime, preparing signs for installation, installation of signs and other pieces of technology, and documenting attributes of each installation in various internal systems while meeting deadlines under minimal supervision.
#LI-Remote

What you have done / can do

  • Exhibits technical/mechanical aptitude
  • Proven ability to be well organized and punctual
  • Knowledge and experience with Microsoft Office
  • Strong communication skills; must be able to understand technical operating procedures, ask questions, and share observations 
  • Ability to create and maintain project management calendar and progress reporting for fulfilling each goal and objective. 
  • Experience using hand and power tools associated with sign fabrication, tools in possession a plus
  • Possession of a valid Driver's License (not suspended, revoked, canceled, or disqualified from driving).
  • Ability to lift 50+lbs, work outside in the elements and be responsible for maintenance and proper use of company property. 
  • Utility experience preferred
  • Travel up to 50%

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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