Field Service Organization- Installation Technician- Sacramento California at Motorola Solutions

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
The FSO (Field Service Organization) is responsible for supporting the upgrade, implementation and maintenance of highly technical Communications Systems at customer locations throughout the West Region (T6/T7/T8). Job tasks include but are not limited to: Subscriber installation, System Upgrades, Juniper Upgrades, Firewall's, Deployment, Optimization, and repair of Infrastructure, Public Safety Loggers, Subscribers, Microwave, Computers, Servers and Network Equipment. Our Department works closely with Customers, System Managers, Engineers, Sales Team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. This posting covers Sacramento California.
Job Description

Primary Duties and Responsibilities:

  • Perform removal and installation of Fixed Network Equipment (FNE) and mobile communications equipment and associated cabling in customer locations/vehicles utilizing best practices and per R56 Standards and Guidelines.
  • Perform simple troubleshooting and repair existing equipment installations as required.
  • Perform removal and installation of 12-volt electronic equipment such as Emergency Lights and Controllers, Sirens, Mobile Computer and Docking stations, Radio Chargers, Mobile
  • Video recording equipment, GPS equipment, equipment consoles, safety cages, etc.
  • Complete pre- and post-installation checklists to document and ensure operation of the vehicle’s existing accessories, lights and other components.
  • Document the physical condition of the vehicle before and after work is completed.
  • Document customer information, details of work performed, hours worked, parts used, specific instruction from the customer, etc.
  • Working overtime, weekends, holidays, and varying schedules may sometimes be required.
  • Some travel may be required.
  • Must possess a valid driver’s license and have a clean driving record.
  • Must be able to pass a background check.

Additional Responsibilities:

  • Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
  • Responsible for proper care and maintenance of all assigned company assets.
  • Responsible for calibration of assigned test equipment and keeping the test equipment database up to date.
  • Responsible for processing all expense reports within the Motorola Solutions HR Guidelines.
  • Trained in basic electronics.
  • Must have an understanding of basic electronics and electrical theory.
  • Must have a good understanding of vehicle assembly, as well as vehicle electrical and mechanical systems.
  • Skilled in the use of basic electronic test equipment such as DVMs, watt meters (power meters), communications systems analyzers, etc.
  • Skilled in the use of hand and power tools associated with mobile and FNE equipment installation.
  • Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
  • Self motivated and able to quickly learn new system types and technologies as they are introduced.
  • Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
  • Good verbal and written communications skills.
  • Skilled in the use of product specific tools and software in order to perform basic configuration and testing, both pre- and post-installation, as needed.
  • Basic understanding of communications systems functionality and technology associated with the customer system(s).

Additional Requirements:

  • Within six months of hire, must possess CET Associate certification.
  • Within six months of hire, must achieve appropriate technical certifications for their role.
  • Appropriate Certification for an installer would be the ETA Mobile Communications and/or Electronics Installers Certification or the Emergency Vehicle Technician.
  • Must possess R56 Installer Certification within 1 year of hire.
  • Training and experience in the configuration, testing, and optimization of current Motorola two-way radio subscriber equipment.
  • Associates degree, or technical school certification, or military training in a related field preferred.
  • Availability to be on-call 24/7 365 day basis
  • Travel estimation 25-50%

Basic Requirements
  • Associate’s Degree + 2 years of experience OR 5+ years experience as an electronic, systems or field technician/specialist/Military technical background
  • Must be able to obtain background clearance as required by government customers

Vaccine Requirement

As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing. 

If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.


Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
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    • RLanguages
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    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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