Who we are:

Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and take control of their personal finances.

The Role:

The Fraud Operations Associate is a high impact role on the Customer Success team at Braviant. This person will be the subject matter expert on all fraud and operational processes including the supporting technology. You will be accountable for maintaining all fraud process documentation and delivering all training required for all new and existing products. The role includes adhering to all company policies, procedures, and practices, quickly implementing feedback, coaching, and training as provided. Required working hours will be Sunday – Thursday for this role.

What you'll be doing:

• Effectively communicate analysis and strategic suggestions to stakeholders.
• Identify, investigate, analyze and implement fraud operations improvement strategies to continually prevent fraud.
• Collaborate with cross-functional teams to facilitate implementation of fraud operations strategic initiatives in full compliance with regulations.
• Develop and maintain a regular reporting process, both internal and external business unit facing, to drive fraud and other operational improvements.
• Responsible for effectively and efficiently performing all operations and supporting responsibilities autonomously.
• Thoroughly document and train on all new processes, procedures, and strategies.

What you'll bring:

• Superb analytical, problem-solving, and project management skills.
• Excellent listening, interpersonal skills, and ability to communicate effectively to senior management and broad cross-functional stakeholders.
• Analytical, action oriented, self-motivated.
• Strong work ethic and high level of integrity.
• Bachelor’s degree or equivalent professional experience.

Equally important...

• Flexible and able to quickly adapt to change.
• Natural intuition and curiosity to investigate, analyze and drive operations autonomously.
• You strive to continually improve and challenge the existing processes, training, documentation and audit programs across the Braviant Consumer brands.
• You’re comfortable with the unknown: startup life allows for a broad, wide ranging role, but also means priorities and work can change quickly. You should be excited about all this entails!

What makes you stand out:

• Fraud operations experience in financial services industry. 
• Advanced Excel knowledge and experience.
• SQL knowledge and experience.

What it's like to work here:

We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.