Livly is seeking a Guest Experience & Reservations Specialist to join our quickly growing Short Stay team! Livly’s Short Stay business is busy building out and managing short stay rental units across Chicago. Our Guest Experience & Reservations Specialist will spend their managing guest communications and short stay rental bookings. If you are detail oriented, love working with people, and are passionate about providing an exceptional guest experience – this is the perfect role for you! 

Who we are: Livly is an operating system for all digital and physical experiences in buildings across the world. Our mission is to create joy through great technology and services - one building, person and digital experience at a time.  

What you'll do in this role:  

• Respond to guest inquiries and reservations, requiring heavy written communication via email and mobile apps. 
• Manage short-term rental bookings and handle guest reviews. 
• Travel to our properties to maintain quality control as needed. 
• Use property management software tools to effectively manage assigned properties.  
• Collaborate with Short Stay team and other internal teams to improve guest experience. 
• Provide feedback and identify areas of improvement for Short Stay processes. 
• To provide the best guest experience, this role will require work on weekends and outside of normal business hours.  

You’ll love this role if you’re:  

• People centric. You take pride in providing a great experience and have a customer service mindset. 
• A top-notch communicator. Your written and verbal communications are professional, clear, and friendly. 
• Organized and detail oriented. You have great follow through on tasks and superior organization skills. You notice when service is not up to par and take actions to improve it. 
• Emotionally intelligent. You make sound decisions and can easily relate to other people.  
• A creative problem solver. You’re as resourceful as they come and can always find a solution. 
• Flexible. You’re able to prioritize, multi-task, and adapt to constantly changing needs. 
• Reliable. People know that they can rely on you to make things happen.  

What you bring to this role:   

• 3+ years experience working in a customer/client facing role, preferably in hospitality 
• Availability to work weekends and outside of normal business hours 
• Ability to answer emergency calls outside of core working hours 
• Tech savvy with the ability to quickly learn new technologies  
• Experience with short-term rental platforms is a plus 

What Livly offers you:  

• The opportunity to be creative, make an impact, and grow professionally while working in a collaborative, high-energy environment. 
• Competitive salary and great benefits. We cover 80% of Medical Premiums, and offer dental, vision, and commuter benefits. 
• Fun perks like snacks in office, wellness initiatives, team events, and Livly gear.