Why work for Enova?
Here at Enova Financial, we’re anything but conventional. We have fun meeting our customers' individualized needs not only through our extensive marketing relationships, but also our state-of-the-art technology. With career development opportunities and employee recognition programs, we give you the resources necessary to own your career.

The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment. 

Position Summary:

Headway Capital Operations is seeking to hire a Section Manager to lead a team of Customer Support and Collections associates. The team will facilitate the line of credit application process, provide general customer support, and manage debt collection efforts. The Section Manager will exemplify the brand’s ‘customer first’ mentality, drive engagement, and be a champion for change and progress as the product continues to develop.

What You'll Do Here:

• Oversee day to day operations for a team of Customer Support and Collections representatives
• Coach, develop, observe the application of your feedback through associate performance and execution
• Manage and communicate payroll decisions related to time and attendance
• Communicate and document necessary information to support effective performance review and disciplinary actions
• Drive performance metrics including, but not limited to: call service levels, quality assurance, complaint resolution, funding and debt collection 
• Offer sound judgment in escalating organizational risks to People Resources and Senior Leadership
• Communicate trends and anomalies that impact the business and its’ decisions in real-time
• Drive individual and team engagement consistently
• Partner successfully with supporting business partners (e.g. Underwriting, Strategy, Sales, Product, Marketing, etc.) 
• Manage resources to effectively handle volume in real-time (scheduling, blending, dialer utilization, etc.)
• Assist with account level management as necessary
• Perform additional functions and/or stretch assignments as delegated
• Adhere to, lead by example, communicate, understand, and enforce company policies, procedures and best practices

What We Need From You:

• Leadership experience in related capacity
• Excellent written/oral communication and interpersonal skills with all levels of management
• Ability to prioritize, manage time, and meet deadlines
• Self-managed and motivated
• Exceptional customer service skills
• Strong problem solving and analytical skills
• Proven project leadership and conflict resolution skills
• Ability to motivate and lead a team
• Must be very comfortable using computers and Microsoft Office Suite

Stuff We Like, But Don't Require:

• Bachelor’s Degree

Our Operations Team:A collection of knowledgeable, charismatic individuals tasked with handling a majority of Enova's customer interactions. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future.

Enova Overview:

Enova is a leading provider of online financial services that uses its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and creative ideas to the table. Our mentality is, "Life’s short. Work someplace awesome." Ready to join us?

Perks:

Perks means something different to everyone. Yes, we have snacks and a game room, but we also have summer hours, a sabbatical program, 401k matching and education reimbursement. Most importantly, we like to think of our people as perks too. Isn’t working with innovative colleagues critical to the success in your next job?