Must be able to work between 7a-7pm Central Time; Chicago, IL office

POSITION SUMMARY
bswift is a Chicago-based technology company that provides industry-leading benefits administration for employers and exchanges nationwide. bswift is currently seeking a Call Center Customer Service Representative to join our growing team. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services. 

Position Summary:
The Customer Service Representative is directly responsible for helping bswift meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.

Fundamental Components:
Responsibilities include, but are not limited to: 
-Educate and advise callers on their benefits, the system, and all related processes 
-Process enrollment related transactions and take ownership of issues through resolution 
-Research customer requests and follow up with customers as needed 
-Assist with company projects and administrative tasks 
-Other projects assigned as needed. 

BACKGROUND/EXPERIENCE:
1-3 years of call center customer service experience is REQUIRED. 
Bachelor's degree is preferred. 
Must have strong verbal and written communication; must be conversational 
Extremely resourceful and able to problem solve 
Ability to provide exceptional customer service consistently 
Schedule flexibility is required 
Must be able to display a positive attitude in a fast paced environment 

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.