The Customer Service Representative is directly responsible for helping bswift meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.
-Educate and advise callers on their benefits, the system, and all related processes -Process enrollment related transactions and take ownership of issues through resolution -Research customer requests and follow up with customers as needed -Assist with company projects and administrative tasks -Other projects assigned as needed.
Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Effective organizational skills and ability to manage multiple tasks. The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. 3 + years of call center customer service experience is required. Must have strong verbal and written communication; must be conversational. Extremely resourceful and able to problem solve. Ability to provide exceptional customer service consistently. Schedule flexibility is required. Must be able to display a positive attitude in a fast paced environment.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.