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Insights Support Engineer

| Chicago

Overview

This role will be responsible for debugging application errors, monitoring internal support channel, improving test code coverage and ideally small feature development for the Numerator Insights platform. This is a combination of internal customer support & application development deliverables. As we scale our business edge cases and formal application support is a growing part of our business need for Numerator. This role is meant to be the front line for the engineering team when it comes to new feature roll out and monitoring.

The role requires a unique blend of a technical ability with regards to entry level database query skills and application development coupled with end user white glove treatment. The role requires a highly resourceful individual with service oriented mindset, self-motivation, and strong technical skills.

Responsibilities:

Insights Support

  • Triage Slack channel requests for errors or training needs
  • React to potential data errors that need to be triaged for greater issues following releases
  • Write release notes for internal team for each sprint
  • Help manage up-time issues should we have an incident

Test Coverage

  • Work on code coverage for the content engineering team
  • Build toward Python 3 compatibility and other tech debt projects

Feature Development

  • Pick up small non-deadline oriented sprint features
  • Build internal tools to enable other consultants to leverage data capabilities
  • Undergraduate degree or related industry experience
  • 1 year of technical work in SQL & database analysis and schema design
  • Basic coding skills for object oriented design patterns
  • Ability to run a test integration pipeline & work in Git repo system
  • Knowledge of the software development lifecycle & role of engineering in it
  • Proven ability to: work in a team environment, produce results independently, solve complex problems, exhibit strong judgement, lead and manage through ambiguity
  • A track record of creativity and innovative problem solving

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Mode AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign

Location

Our office is centrally located in the Willis Tower! It is easily accessible to all forms of public transit & many great lunch options.

An Insider's view of Numerator

How would you describe the company’s work-life balance?

Work-life balance is a non-issue here. I have autonomy to make sure my work falls under a schedule that is appropriate for my life when I need it. Each week, encourage people to be honest with their workload to their team, so we can adjust resources. If we see that someone is drowning in work, we learn why and develop ways to fix the issue.

Shawn

Senior Analyst

How do you collaborate with other teams in the company?

This is a highly collaborative company, but many workers are based remotely. Zoom or Google Hangouts videoconferencing is used on a daily basis to bring together team members in various locations. The company also emphasizes in-person collaboration, and holds several collocated meetings throughout the year.

Brian

Director of Strategic Programs

How does the company support your career growth?

My manager has been very supportive of having career discussions with me during our weekly 1:1's. We have clear and open communication around career growth and set goals that benefit myself, team, and company. This helps to address growth opportunities and next steps in my career.

Nikka

Senior Product Manager

What unique initiatives do you have that encourage innovation?

Every quarter, we host a company wide "hack day" for 48 hours. The idea is to take a concept, embrace the lean startup notion that done is better than perfect, and hack your way towards a prototype. While this started as an engineer focused event, sales or services hacks are a popular way to test out new sales approaches and services deliverables.

Jon

SVP, Pilot Solutions

What are some things you learned at the company?

Numerator truly brings people together even though we have a dispersed team. I’ve learned how to collaborate with my teammates across the country. We share updates through newsletters, events and random jokes to make us laugh! From video meetings to Slack, Numerator raises the bar on how to stay connected to your teammates no matter where you are.

Emily

VP, Marketing

What are Numerator Perks + Benefits

Numerator Benefits Overview

Our benefits and perks are top notch! We offer really great pricing and discounts on everything we have for everyone that is eligible!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Healthcare FSA allows you to set aside up to $2,650 per plan year to cover eligible healthcare expenses for medical, prescription drug, dental, and vision expenses for you and eligible dependents.
Disability Insurance
We provide LTD/STD benefit to eligible employees of 60% of your weekly/monthly earnings. You pay taxes on the premiums for this coverage, so benefit payments received are non-taxable.
Dental Benefits
If you enroll in the Cigna Dental PPO plan, you still have the ability to choose any dental provider!
Vision Benefits
Our vision benefits are provided by Cigna. You have the option of using a Cigna or a Non-Cigna provider each time you obtain vision services!
Health Insurance Benefits
We offer two medical plans that will be sure to meet your needs-the CDHP and PPO. We do offer FSA as well as an HSA.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Our commitment to support our employees in their decision to become parents along with the hard work they do for us, we provide parental leave and pregnancy leave plans in addition to FMLA coverage.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Our dress code includes jeans, shorts, and tee shirts every day of the week!
Commuter Benefits
You can set aside pre-tax money to pay for eligible transit and/or parking expenses. Each month, you can contribute up to $260 for eligible transit expenses, and/or eligible parking expenses.
Company Outings
We have team outings as well as company-wide annual holiday parties and other events for all employees!
Happy Hours
Our team loves to hang out together and where we are located there is access to multiple venues where teams can unwind.

Additional Perks + Benefits

We offer one of the most competitive referral programs out there. It's available to internal employees AND external professionals! Check out more details about our external referral program here - https://go.numerator.com/external-referral.

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