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Insurance Client Experience Analyst

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

A bachelor's degree or an equivalent combination of education, training, and experience.

1+ years of experience in customer service, client support or account management.

A solid understanding and ability to use word processing, spreadsheet, and database software applications such as Salesforce or other CRM experience is a plus.

Excellent analytical, troubleshooting and problem-solving skills.

They must have good service knowledge and be able to communicate effectively to understand the problem and explain its solution.

What we'd love to see:

Identify and determine the best solution based on the issue and details provided by customers.

Ability to make decisions and solve problems or courses of action through policy or consultation with others. 

Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment.

Excellent listening and writing skills and the ability to work between both the customer and all levels across other organizations to maximize cross-department cooperation and efficiency.

Strong attention to detail, time management, and organizational skills.

#LI-JD1

Impact You'll Make

Improves the client experience by delivering account support in accordance with service level expectations (SLE’s). Responds quickly and accurately to support requests via email, telephone, and Salesforce.com, with focus on individual customer business needs. Interacts with other departments to garner assistance in resolving customer questions and/or challenges.

Manages the resolution of all customer issues through the Salesforce.com case tracking system. Documents resolutions to improve repeatability of solutions. 

Supports all aspects of the customer lifecycle from pre-sales through ongoing support, incorporating customer feedback into future business practices.

Coordinates with internal stakeholders and vendors to identify and resolve operational issues as they impact external customers.

Assists with the research and analysis of data quality issues reported by customers.

Provides operational support to sales, product management, and operations, for requests such as customer inquiries, account maintenance and setup. Troubleshoots issues with our customers and responds to both IT and business client stakeholders.

Maintains a detailed understanding of TransUnion solutions, services, and potential software issues. Answers basic technical questions and refers non-routine technical or product issues to higher levels.

Completes various projects for sales and management in the areas of product improvements, data research, operational efficiencies, metrics and reporting, client data, billing, contract maintenance, and other related areas. Most projects require working in teams with other associates throughout the organization while maintaining current personal workload.

Assists in preparing and maintaining customer reports, project spreadsheets, presentations, and other documentation in a timely and accurate manner. 

Performs other related duties as assigned.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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