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Insurance Customer Service Specialist

| Chicago

Job Description

Insurance Customer Service Specialist

You are accountable for responding to client request about policy changes, policy updates, and coverage questions. As the Insurance Client Service Representative, you will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail. The Insurance Customer Service Specialist will interact extensively with clients and carriers to provide all levels of service.

In this position you will:

  • Build rapport with existing customers to offer the best solutions to their specific needs or requests.
  • Provide timely and appropriate responses to customer inquiries from emails and phone calls.
  • Liaison between clients and carriers.
  • Process Certificates, Endorsements, Binders.
  • Cross-sell products to existing clients.
  • Ensure positive customer experience with every interaction.

Preferred Qualifications:

  • Must have Minimum one to TWO years insurance services/account management experience.
  • Current Property and Casualty License.
  • Genuine care and concern for customers and their insurance needs.
  • The ability to multi-task while using a tech-savvy approach to service and sales.
  • Ability to effectively interact, engage, and communicate with internal and external partners.
  • The ability to work individually and within a team concept in a fun, fast-paced environment.
  • Must be able to persevere through difficult client interactions.
  • Proficient of Microsoft Office products.

What is in it for you:

  • Opportunity to work with a highly respected company, one that prides themselves on offering unparalleled service to their clients.
  • Opportunity to help through Guaranteed Rates Foundation.
  • Healthy, Balanced and Fun environment.
  • A salary package exceeding industry standards, including Health, Dental, Vision and 401K plan.
  • Located in one of the most accessible areas of the city.

About Guaranteed RateGuaranteed Rate Insurance is an Independent Insurance brokerage offering personal lines, life, and commercial insurance products to our customers. Guaranteed Rate Insurance is one of the fastest organically growing Insurance agencies in Chicago. You will have access to cutting edge technology, business applications, and management tools. We have designed a platform that allows you to push the boundaries of your capacity. At Guaranteed Rate Insurance, we believe that service is at the core of everything we do. Serving others is more than what we value, it represents our way of being and dictates how we interact with our customers, loan teams, each other, and ourselves. Serving is a privilege and an honor, it is the foundational element that we focus on to build our business of formidable size and strength.

 

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.

 

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Location

3940 N. Ravenswood , Chicago, IL 60613

What are Guaranteed Rate Perks + Benefits

Guaranteed Rate Benefits Overview

• Our location rocks – right off the brown line at Irving Park. Our home base is a hip office with exposed brick and duct work, windows we can actually open during the summer, and an open floor plan. Rather than a cubicle life, we work in an open and collaborative environment.
• An in-house café offers breakfast, lunch and a late afternoon healthy snack. We subsidize all meals so you’ll never pay full price.
• Access to the office gym for only $20 a year. Yes, a whole year! There is also yoga, cross fit, and boxing offered for a very small fee. We want our folks happy, healthy, and feeling good.
• A FREE on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all?
• A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with WiFi, two bars, music, grills, fun umbrellas, a ping pong table, corn hole, and fire pits. All of this is offered when Chicago gives us those non-snow covered days.
• Holiday parties? We got’em!! Not just major holidays, any holiday. We also have monthly celebrations on our Rooftop.
• Inter-office contests like the Great Mac-Off, Chili Cook-Off and Limbo. We always keep you guessing, participating, and wanting more.
• 401k with percentage matching, Blue Cross health care coverage (yup, dental and vision too), short-term disability, life insurance, and even legal assistance (for a small monthly fee)…and did we mention the awesome rooftop deck?

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Happy Hours
Professional Development Benefits
Mentorship program
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