Here at ShareASale, part of the Awin Group, we strive to create an environment that everyone enjoys coming to each day. We all work together to accomplish the same goal – it’s a very collaborative mindset here. Adding to this, our dedicated candy wall adds fuel and energy to the day to keep you going. The bottom line is that we take our jobs seriously, but we try to have fun while doing them!

The Integration & Technical Support Analyst position resides in the Technical Services department with a focus on technical account development. The Integration & Technical Support Analyst position is a dynamic role within ShareASale that balances a technical skill set with client management.  
 

The primary responsibilities of the Integration & Technical Support Analyst are to assist ShareASale clients on technical questions related to account integration, troubleshooting, program customization, advanced tracking, and ensuring all merchants and affiliates are fully leveraging the capabilities of the ShareASale system based on each client’s specific needs and goals.  The Integration & Technical Support Analyst is able to fully support the technical needs of small through large-sized ShareASale merchant and affiliate clients with the goal of being able to support and train other members of the department to provide the same level of client facing support.

Day-to-day duties include:

• Test tracking pixel implementations
• Implement API integrations
• Review API credit requests
• Proficiency in ShareASale product datafeed creation and troubleshooting
• Proficiency in FTP account creation and troubleshooting
• Working knowledge of tag management systems and their implications on ShareASale tracking
• Working knowledge of commission priority within the ShareASale system
• Assist current clients with setting up StoresConnect account
• Follow up with clients to ensure that any technical changes have been implemented correctly
• Knowledge of ShareASale wiki, admin, and ticket systems
• Provide feedback/ideas on processes for greater efficiency
• Report on trending client inquiries and/or account issues
• Create/contribute/update educational material as it pertains to role. Could include but is not limited to updating knowledgebase entries, wiki response, blog posts, best practices, predefined replies.

Global duties of the Integration & Technical Support Analyst Role:

• Collaborate with team members to ensure a fast and accurate response to inbound client inquiries.
• Work cross-department to holistically support ShareASale client campaigns.
• Evaluate a merchant program to ensure they're utilizing our tools properly/effectively.
• Identify opportunities to improve our product/network offerings (dev updates/additions).
• Create tracking solutions for shopping carts / e-commerce environments.
• Practice strong communication skills, be resilient, engage in analytical thinking, practice time management.