Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Summary

The IT Administrator is responsible for the installation, configuration and maintenance of SDI Presence’s internal information technology infrastructure.  The position will require working with servers (Hyper-V), network switches, storage, software (Office 365, Active Directory, SharePoint, etc.), Cloud systems, desktops, laptops and mobile devices as well as other technologies to support the organization.  This position provides daily administrative tasks and support tasks.

Additionally, the candidate will work on projects and provide end user support when required. Candidate will be required to maintain and continually improve the environment to provide the highest levels of service to the user base.

The candidate will also be required to assess performance of systems and make adjustments, provide capacity planning and growth projections, assist with end-user support, and perform software installs and upgrades. The IT Administrator will report to the COO.

Responsibilities

• Plan and execute the rollout of changes
• Download and deploy MS patches using WSUS or other automated utilities
• Perform periodic performance reporting to support capacity planning
• Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
• Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user or systems problems
• Determine and implement best practices for the engineering, configuration, administration, and support of Microsoft Technologies
• Provide support for Microsoft Server Operating Systems, and Active Directory
• Ensure the Microsoft Server infrastructure stays up to date and performs to the highest level of performance possible
• Ensure that customer systems are available and performing within their Service Level Agreement

Requirements

• Minimum 8 years of experience working with Microsoft technologies in a medium distributed enterprise environment, minimum 5 years working with Microsoft servers
• MCITP or Equivalent Certification or equivalent work experience
• Operating System expertise including Active Directory Account Management. This includes the understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands
• Experience with all recent versions of Windows Server up to and including 2019, Microsoft System Center suite, Windows 7, Windows 8 and Windows 10 operating systems, desktops, print servers, printers, MFDs, plotters, Java, Adobe, Hyper-V. VMware experience a plus (vCenter, vSphere, application virtualization, desktop virtualization, VMware View)

• Experience with scripting (PowerShell, VBScript or other language) and automating routine infrastructure tasks
• Extensive knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment methodologies, standard change control processes within enterprise size corporations
• Experience with Monitoring Applications – SolarWinds, Microsoft Service Center Operations Manager (SCOM) etc.
• Knowledge of ITIL best practices and use of issue/problem tracking systems

Requirements – General Consultative

• Ability to stay detail-oriented in a fast-paced setting and adapt to changing priorities
• Exceptional verbal and written communication skills with the ability to communicate with all levels of associates in the organization
• Proven ability to work effectively in a team setting as well as independently with minimal error and guidance
• Results oriented and self-motivated with the ability to take ownership of IT projects
• Must be able to handle multiple projects simultaneously while dealing with frequent interruptions and working in a high-pressure environment
• Ability to perform routine server maintenance or network emergencies during non-business hours, evenings and on the weekend
• Develop comprehensive process, planning, testing, and implementation documentation for technologies related to enterprise class infrastructure and applications
• Evaluate and test system upgrades, installs and upgrade system software applications, troubleshoots hardware/software related problems and monitors overall systems performance to ensure system upgrade objectives
• Excellent planning and organizational skills with an ability to understand the long-term ("big picture")

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.