IT Engineer at SpotHero

| Chicago
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SpotHero is seeking an IT Engineer to fully support, configure, test, maintain and upgrade company network services. Our ideal candidate will be able to effectively understand complex systems, develop new processes, and drive efficiency in an extremely fast paced and constantly changing environment. This person will be the go-to person for computer or technical issues our company and it's employees face. 


Who we are: SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across the nation use the SpotHero mobile app, website, and connected car integrations to reserve convenient, affordable parking. Parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

What will you do?

  • Fully support, configure, test, maintain and upgrade company network services.
  • Define and document network policies and procedures
  • Manage and maintain new/existing hardware inventory and annual budget
  • Coordinate and facilitate new hire training
  • Ensure network security and connectivity at all times
  • Monitor network performance and test for weaknesses
  • Resolve problems reported by end users in a timely manner
  • Research and make recommendations on new technology and support 
  • Set up and maintain user accounts, passwords and equipment 

You are:

  • Organized and detail oriented. You have time management down to a science, great follow through on tasks, and superior organizational skills.
  • Proactive. Innovative and resourceful; you’re constantly looking for ways to improve upon things.
  • Thorough. You take projects from start to finish and are uncomfortable leaving anything outstanding.
  • Collaborative. A team player that works well with others in pursuit of a common goal.
  • Independent. You not only enjoy, but also thrive in, unstructured environments.

 What we are looking for:

  • Bachelor's degree or equivalent with 5+ years experience in system administration and troubleshooting.
  • Solid understanding of network infrastructure.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
  • Excellent verbal and written communication skills.
    • Ability to communicate complex technical information clearly and effectively to non technical users.
  • Creative thinker with solid analytical abilities. 
  • Dependable and flexible when necessary.
  • G Suite experience.

 What we are offering:

  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
  • Excellent benefits – We cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance.
  • Flexible PTO policy, generous parental leave, 401k retirement savings plan, and great work/life balance – We value and support each individual team member.
  • Fun perks like snacks, catered lunches, happy hours, wellness programs, and SpotHero swag.
  • Annual parking stipend (duh – we help people park!).
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
  • A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • BrazeCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our brand new, custom built office is located in the heart of the Loop, close to the Brown, Orange, Pink, Purple, and Red Lines.

An Insider's view of SpotHero

What’s the vibe like in the office?

There's a lot of collaboration and positive energy throughout the entire day at SpotHero. There are a lot of funny people that work at SpotHero; it's hard to get through the day without a few genuine hearty laughs, which is a really fun way to take a break from being nose deep in a project.

Michelle

Account Executive

How does the company support your career growth?

There’s so much room to grow at SpotHero. From the very beginning, I was encouraged to think about my career goals and steps I could take towards achieving them. I recently made the transition to a new team, and everyone has been incredibly supportive as I learn a new skill set and look to further grow my career!

Maggie

Digital Marketing Specialist

What is your vision for the company?

I joined SpotHero to contribute to the future of mobility as I imagine walking down the street with my pre-school aged children one day and being able to point out aspects of the mobility ecosystem that I played a role in building. In this vein, I believe SpotHero will emerge as the platform that powers the last quarter mile of mobility.

Paolo

VP, Vertical Business Teams

What are SpotHero Perks + Benefits

SpotHero Benefits Overview

We offer our employees a way to find community through Employee Resource Groups. We currently have six different established groups and evaluate offerings on a semi-annual basis.

Culture
Volunteer in local community
SpotHero participates in local volunteer activities such as installing art galleries in elementary schools with I Paint My Mind and building homes with the House That Tech Built.
Partners with Nonprofits
Through our monthly bake sales we partner with nonprofits such as C.A.R.E. Animal Rescue, Center on Halsted, and ALIVE rescue.
Friends outside of work
Eat lunch together
Intracompany committees
SpotHero has culture committees that promote wellness and diversity and inclusion.
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We cover Short Term Disability at no cost to you.
Dental Benefits
Our competitive Dental plan is through Guardian. Our plan has a unique rollover benefit to encourage plan use. In addition to child orthodontia, we are proud to offer adult orthodontia coverage!
Vision Benefits
Our vision plan is through Guardian through VSP Choice Network. Our plan has a low co-pay for your annual exam and includes an annual stipend for lenses or frames.
Health Insurance Benefits
Our medical plans are through Blue Cross Blue Shield, and we offer a High Deductible Health Plan with no employee payroll contribution required. We also contribute to HSA accounts on your behalf.
Life Insurance
SpotHero covers Life & AD&D coverage, up to 100% of your salary, at no cost to you.
Wellness Programs
Team workouts
SpotHero sponsors an annual fitness challenge where employees can participate in hydration, sleep, and fitness challenges.
Retirement & Stock Options Benefits
401(K)
You’ll have the opportunity to take advantage of traditional and Roth savings options with financial advisers at Fidelity Investments who are ready to assist with your retirement planning.
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide three months of parental leave for all employees.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Mentorship program
Our mentorship program includes Career mentoring, Leadership mentoring.
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks or our cold brew on tap. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.