Job Summary

This role will manage vendor relationships and ensure that outcomes are achieved and SLAs are tracked in respect to contract terms and make recommendations for improvement when SLAs are not reached.



Develops and maintains strong relationships with other Walgreens' business units, external business partners, and supporting vendors/manufacturers. Effectively collaborates across IT and business areas within area of specified responsibility to ensure effective results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources.



Support business partners and enable them to articulate the technology needs and requirements in their function that will advance business performance. Proactively identify business capability and IT service gaps and contribute to continuous improvement efforts.



Directly support the creation, modification, and enforcement of standards, security, and operations of existing and next generation network infrastructure. Responsible for managing a team of network engineers ensuring timely delivery of departmental and enterprise projects, staff development, process improvement, performance management, hiring and release of staff members. Responsible for Project financial management and reporting and optimizing processes, as needed.

Job Responsibilities

•Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.

•Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.

•Develops, maintains and enhances an excellent working relationship with the vendor company. In addition, creates solid relationships at senior levels with vendor and Walgreens’ leadership. Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens.

•Manages the vendor relationship including choosing in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to strengthen continuous improvement resulting in improved service and/or lower cost.

•Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.

•Understands short and long-term goals and objectives and recommend technical solutions and services. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

•Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs.

•Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.

•May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives.

•Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.

•Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.

•Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.

•Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.

•Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

An Equal Opportunity Employer, including disability/veterans.