The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and experience more.
At Vivid Seats, you will have the opportunity to work with flexibility and the speed of a startup while operating at massive, profitable scale. We keep our teams lean, giving every single employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to the site and mobile app daily. Your ideas are heard and implemented, your hard work rewarded. Being a part of our team means that you will have the ability to drive impact and own the innovation that allows us to connect our tens and millions of unique monthly users to the memorable experiences that live events create.
As the IT Manager you will be responsible for providing leadership for those involved in the development, design, and optimization of system functions supporting the company business processes and technical information systems platforms. You'll plan, coordinate, direct and design IT-related projects for both our corporate and call center locations. From day 1, you will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. You will also define and implement IT policies, procedures and best practices, all while keeping business needs at the forefront of these decisions.
You will enhance our technology to increase business efficiency while strengthening infrastructure reliability, and lead our service desk to provide first-class support to our business units. You will work with the Systems team to collect monitoring metrics and create KPI's to improve our productivity. We need a leader who can take the initiative and isn't afraid to take the path less traveled to achieve the best long-term result.
To be successful, you'll need

• A proven career in supporting enterprise-scale infrastructure, technologies and applications
• Experience in leading a team with a diverse group of skills to more closely align IT with the business objectives of the organization
• Understanding of the fundamentals of core IT services, both on premise and in the cloud. These would include Active Directory, DNS, DHC, Office 365, Azure AD, AWS, Virtualization, Networking, and IP Telephony
• A strong understanding of baselines for deployment, monitoring, maintenance, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, and software
• Willingness to provide leadership and direction for the Systems and Service Desk teams, providing insight on how to best manage projects to assist with business objectives while providing professional development opportunities
• Understanding of the fundamentals of information security; notably RBAC, least privileges, and other access control measures
• A keen attention to detail, particularly around inventory management and the procurement of hardware, software, and other IT supplies
• Excellent written and verbal communication skills with technical and non-technical team members, especially when it comes to defining business and system requirements for new technology implementations
• Knowledge of how to coordinate delivery of services to user groups and ensure IT service is uninterrupted
• Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team and ownership over outcomes

What We Offer
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.