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IT Manager

| Chicago

Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Summary

The IT Manager is responsible for the installation, configuration and maintenance of the corporate information technology infrastructure.  The position will require working with servers, network switches, storage, software, Cloud systems, desktops, laptops and mobile devices as well as other technologies to support the organization.  This position provides daily administrative tasks, support tasks, and project work.  This position requires occasional after hours or weekend work to apply patches and fixes for vulnerabilities discovered within the environment. 

The candidate will be responsible for overall systems administration which requires proficiency in several disciplines.  The candidate will be required to support an environment with both physical and virtual servers, onsite and cloud systems.  The candidate will be required to work with Microsoft core technologies across the entire organization such as Windows Server, Active Directory, Hyper-V, Office365 Email and office Suite, SharePoint, Exchange Online and others. 

The candidate will perform daily administrative tasks on the infrastructure as well as work on projects and provide end user support when required.  Candidate will be required to maintain and continually improve the environment to provide the highest levels of service to a local and remote user base.

The candidate will also be required to assess performance of systems and make adjustments, provide capacity planning and growth projections, assist with end-user support, and perform software installs and upgrades.

The candidate will be required to maintain the operation of various sites.  Business operation demands 24/7/365 continuous up time so candidate must be able to perform overtime when needed which includes holidays and weekends.  Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill set.  Based on the functions of the Systems Administrator position the candidate will have Admin level rights and access to sensitive and confidential information and must exercise discretion and maintain confidentiality at all times.

A successful candidate for this position will be able to demonstrate excellent technical skills, proficiency with design, implementation and support of enterprise solutions, and exhibit strong project management and communication skills.

The candidate must pose a superior knowledge as well as be able to demonstrate their technical proficiency in Microsoft Systems technologies with experience in managing small to medium enterprise level environments. The candidate must have a solid understanding of standard client/server, networking, and Internet fundamentals. The candidate should be able to troubleshoot all aspects of Microsoft technologies effectively and understand the product flow patch management, software distribution and logging in detail. Applicants should also have similar skills in Active Directory Services.

The IT Manager will report to the Chief Operating Officer (COO).

Responsibilities

  • Plan and execute the rollout of changes
  • Download and deploy MS patches using WSUS or other automated utilities
  • Perform periodic performance reporting to support capacity planning
  • Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
  • Responds to user requests and system operation issues,
  • Determine and implement best practices for the, configuration, administration, and support of Microsoft Technologies
  • Provide support for Microsoft Server Operating Systems, and Active Directory
  • Ensure that customer systems are available and performing within their Service Level Agreement

Qualifications and Experience

  • Minimum 10 years of experience working with Microsoft technologies in a medium distributed enterprise environment, minimum 5 years working with Microsoft servers
  • MCITP or Equivalent Certification or equivalent work experience
  • Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands
  • Experience with all recent versions of Windows Server up to and including 2019, Microsoft System Center suite, Windows 7, Windows 8 and Windows 10 operating systems, desktops, print servers, printers, MFDs, plotters, Java, Adobe, Hyper-V. VMware experience a plus (vCenter, vSphere, application virtualization, desktop virtualization, VMware View)
  • Experience with scripting (PowerShell, VBScript or other language) and automating routine infrastructure tasks
  • Extensive knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment methodologies, standard change control processes within enterprise size corporations
  • Experience with Monitoring Applications such as SolarWinds, Microsoft Service Center Operations Manager (SCOM), etc.
  • Knowledge of ITIL best practices and use of issue/problem tracking systems
  • Ability to stay detail-oriented in a fast-paced setting and adapt to changing priorities
  • Exceptional verbal and written communication skills with the ability to communicate with all levels of associates in the organization
  • Results oriented and self-motivated with the ability to take ownership of IT projects
  • Must be able to handle multiple projects simultaneously while dealing with frequent interruptions
  • Ability to perform routine server maintenance or network emergencies during non-business hours, evenings and on the weekend
  • Develop comprehensive process, planning, testing, and implementation documentation for technologies related to enterprise class infrastructure and applications
  • Evaluate and test system upgrades, installs and upgrade system software applications, troubleshoots hardware/software related problems and monitors overall systems performance to ensure system upgrade objectives
  • Prepares and presents status reports and technical presentations to various audiences
  • Leadership skills with an ability to work with teams in a collaborative way

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AsanaManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SAP ByDesignCRM
    • MailChimpEmail

Location

SDI's HQ is located in the newly redeveloped Aon Center, overlooking Millenium Park and in the heart of downtown Chicago.
At growth-focused SDI, even the CEO finds time to be a mentor
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An Insider's view of SDI Presence

How would you describe the company’s work-life balance?

SDI supports a healthy work-life balance & offers the right tools through our wellness program to champion my health which is very essential for me as a new parent. I always look forward to our HuddleUp team outings because they boost employee morale & help coworkers (especially those offsite) to get to know each other in a non-stressful capacity.

Robert

Commercial Real Estate Consultant

What projects are you most excited about?

I am most excited about the new Cyber Security offering we are working on for the West Coast. I hope to be a valued member of the SDI team and that we can bring a new line of business that has not been able to offer local governments without the use of partners in the past.

Wesley

Managing Consultant

What makes someone successful on your team?

SDI provides a platform that allows employees to challenge the status quo, never settling for the average who’s content with just fulfilling the context of their own roles & responsibilities. SDI has created a work environment that pushes the envelope of consistently hunting for new ways to solve a problem or self-improvement, never sitting still.

Manny

Solution Architect

What is your vision for the company?

We aim to be the IT managed services partner of choice for Chicagoland’s leading governments and private sector organizations by providing top technical talent: versed in our clients’ technologies of choice, passionate about our clients’ business, and prepared to make an impact from day one.

Mark

Chief Operating Officer

What’s the vibe like in the office?

SDI has a collaborative group of diverse and talented people who are generally very hard working and willing to go the extra mile to contribute to the success of the company. It truly is an awesome work environment and we have a leadership team that cares about the health and wellbeing of the employees.

Lola

Marketing Manager

What are SDI Presence Perks + Benefits

SDI Presence Benefits Overview

SDI Presence offers comprehensive benefits for its employees:

401K plan with a company match
Cell phone reimbursement
Company-wide quarterly profit sharing
Education reimbursement
Medical, Life, Vision, Dental, Short-Term, and Long-term benefits package
Generous PTO plan
Flexible Work Hours

Company perks include Team HuddleUp Outings, Birthdays and Anniversaries Celebration, Weekly Fruit and Snacks, Community Philanthropic Events, Wellness Seminars, Friday Afternoon Club (FAC) events and many more!

Culture
Volunteer in local community
We partner with Mercy Home and also participate in local volunteering events such as Ring Side, ALS Walk for Life, and the American Heart Association.
Partners with Nonprofits
We currently partner with the American Heart Association and Cystic Fibrosis Foundation.
Friends outside of work
Eat lunch together
Intracompany committees
SDI Presence has various internal committees such as the GREEN team.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Being MBE (Minority Business Enterprise) certified, SDI Presence's management team is as diverse as our local staff and our Chief Development Officer is focused on continuing our initiatives.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SDI Presence employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $12000 monthly maximum payout.
Dental Benefits
Our dental plan covers $75 of expenses.
Vision Benefits
The vision benefits plan covers an annual exam and up to $130 for glasses and/or contact lenses.
Health Insurance Benefits
SDI Presence offers three different health plans under Blue Cross Blue Shield of Illinois.
Life Insurance
SDI Presence offers basic life insurance which is one times your annual earnings plus $25,000 to a maximum of $225,000.
Wellness Programs
Team workouts
SDI Presence's team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
SDI Presence's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
SDI Presence provides employees with a 401(k) matching plan managed by [provider]. We match 2% of contributions up to 60% of an employee's annual gross pay.
Performance Bonus
In some cases, SDI Presence does offer a variable compensation plan.
Child Care & Parental Leave Benefits
Flexible Work Schedule
SDI Presence provides employees with a flexible work schedule that includes Summer hours, Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
SDI Presence sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
SDI Presence employees receive between 13 and 25 days per year of paid time off based on years of service. It also included a "floating holiday" in addition to PTO.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
SDI Presence offers pre-tax commuter benefits for all Illinois employees.
Company Outings
SDI Presence hosts company outings Semi-annually called HuddleUps.
Stocked Kitchen
SDI Presence's kitchen provides free coffee, and tea and fresh fruit on Fridays.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Job Training & Conferences
SDI Presence offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2000.
Diversity Program
Lunch and learns
SDI Presence hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Time allotted for learning
Customized development tracks
Paid industry certifications
We have annual budget of up to $2,000 for paid industry certifications per person but could be more depending on position requirements.
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