IT Support Coordinator

| Chicago

Solstice is hiring an IT Support Coordinator to keep up with our growing team. The ideal candidate for this role will be a recent college graduate with a background in IT and a desire for continuous learning and passion for innovation. This individual will work with the support team and report directly to the IT Manager, and will support over 400 employees globally. This is a contract-to-hire opportunity.

Responsibilities include:

  • Work within our IT help desk ticketing system
  • Assist in the maintenance of all software licensing, servers, security updates, computer upgrades, major and minor software upgrades
  • Maintain the functionality of meeting rooms tech and cables/adapters
  • Maintain an accurate and hardware inventory utilizing an MDM
  • Maintain accurate and current IT inventory of licensed software
  • Administration over office-wide systems and tools (including G Suite, Office 365, Rally, GitHub)
  • Help coordinate technical projects including web conference, wireless, and audio/visual setup
  • Imaging laptops and on boarding new hires to our software and systems
  • Other related ad hoc projects as assigned

Qualifications:

  • Working towards or recently graduated with a Bachelor’s Degree in IT or related field
  • Excitement for developing a career in the IT field after graduation
  • Knowledge/experience with Mac OS X operating systems
  • A familiarity with basic networking concepts such as DNS, DHCP and TCP/IP
  • Mac OS X, iOS, Android troubleshooting skills
  • Demonstrated aptitude for continuous learning and innovative thinking
  • Ability to work independently with little direction, and also in a team environment
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
  • Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment
  • Ability and willingness to provide support during off hours when necessary

We welcome Solsties to show up as their full selves everyday. Because this is so important to us, Solstice is proud to be an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • TrelloManagement
    • RallyManagement
    • HubSpotCRM
    • SalesforceCRM

Location

We're in a great tech-focused building right by Ogilvie and Union Station in the West Loop.
How Solstice's inspired office helps employees innovate
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An Insider's view of Solstice

What are some social events your company does?

Solstice celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Client Principal

What does your typical day look like?

No day is the same! The strategy team is the ideas hub within Solstice. We provide our clients with innovative digital approaches to their business challenges through hands-on ideation workshops as well as business, consumer and market insights. We partner closely with our cross-functional teams to drive and develop these recommendations.

Palak

Sr. Digital Strategist

What makes someone successful on your team?

To me, what makes individuals on my team successful is a recognition that there is always something new to learn and always more room for growth. An open, honest desire to not only learn from your teammates' expertise, but also to share your own, is a huge part of what makes a teammate at Solstice successful.

Reid

Technical Principal

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. We hold an annual 24-hour innovation blitz to harness the creativity of our employees. We stop all client work and self-organize around employee ideas in solving problems with emerging technologies. Many of these ideas have gone on to become part of our Solstice Labs initiative.

Kelly

CEO

What are Solstice Perks + Benefits

Culture
Volunteer in local community
Solstice's value of "Make A Difference" is shown through quarterly events and activities. One in particular, Pay It FWD, is our annual day of volunteering where Solsties combine forces & give back!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity, Philanthropy, Wellness, and Social Committees can be joined by any Solstie who wants to collaborate on events and make an impact upon our culture!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
From sponsored 5Ks, Lunch & Learns, and a discounted gym membership, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Game Room
Solstice's game room is decked out with snacks, a ping pong table, Wii games, a shuffleboard, and board games for all employees to use when they need a break.
Stocked Kitchen
Our Office Management team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea, snacks available, and all of the flavored LaCroix that we can handle.
Some Meals Provided
Solstice celebrates our employee's birthdays with a monthly breakfast or lunch that the whole company is able to attend.
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Solstice. The themes and locations differ, but they are always a good time!
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs like Solstice University and a mentor program. All full-time employees also receive $5,000 annually to pursue professional development.
Tuition Reimbursement
Diversity Program
Solstice is committed to positively impact, promote, support, and raise awareness of diverse communities in the Technology industry with the leadership of our Diversity Committee.
Lunch and learns
Solsties plan and host lunch and learn meetings weekly.
Promote from within
Mentorship program
All Solsties are assigned a mentor who provides 1-to-1 support, career mentoring, and leadership advocacy.
Continuing Education stipend
We offer $5000 annually for continuing education.
Time allotted for learning
Employees are allotted two extra PTO days to use for their own personal training and development.

Additional Perks + Benefits

We have a variety of fun perks at Solstice, but our favorites focus on employee development! We know that investing in employee development is crucial to our success as a growing and forward thinking firm. All full-time employees have an annual personal training budget and time off. Employees will use this to take classes, buy materials, and go to conferences. We also have our internal training program Solstice U, a mentorship program, and knowledge sharing through discipline circles and Lunch and Learns!

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