Hireology’s technology empowers businesses to build great teams. Over the last eight years, we’ve grown from a startup to a market-leading organization with over 175 team members and built an award-winning culture that makes this company an amazing place to work. It’s with that in mind that Hireology is looking to add a Junior IT Support Specialist to our Engineering team.

In this newly created role, the Junior IT Support Specialist will support both in office and remote employees with a wide variety of technical challenges ranging from workstation issues, email issues, printer issues, and basic networking and server support. The ideal candidate will have the ability to respond promptly and empathetically to problems in high-pressure situations and resolve issues in a calm and efficient manner. They will also work closely with other members of the technical team to continue to define and implement best practices.

As our Junior IT Support Specialist, you'll be responsible for:

• macOS Server, macOS, and Windows Administration

• Responsible for Mac and Windows hardware and software maintenance, support, monitoring

• Assisting with the update process for operating system images and deployment on the Mac and Windows platforms

• Administration of cloud service accounts

• Test software upgrades and operating systems prior to company-wide deployment

• Monitor and maintain client support systems including security updates

• Provide solutions consulting for the Mac client community

• Evaluate the current Mac and Windows environments and recommend, test, and implement improvements to technical and business processes

• Create and maintain documentation of IT processes and problem resolution details

• Investigate software and hardware problems and coordinate the problem resolution with other IT staff as needed

• Develop and conduct end client training on Mac and Windows software

• Knowledge of Apple macOS and iOS

• Experience working in a customer service capacity preferred

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

• An Effective Communicator: Delivering messages up and down and across the organization requires clarity, diplomacy and discretion - you will need to demonstrate all of those abilities.

• A Person of Integrity: Not negotiable in this role or any at Hireology.

• Results Obsessed: You are passionate about measuring and driving demonstrable results through your efforts

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Junior IT Support Specialist. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

• 1-3 years supporting Apple server and desktop products
• Experience in supporting Windows and PC laptops
• Experience in troubleshooting networking issues  including Ethernet, TCP/IP, and Wifi protocols

Extra credit for:

• Apple or A+ certifications
• Shell scripting and other system administration automation tools
• Knowledge of Google Apps for Business