Lead Operations Certification & Support Consultant at Discover

| Chicago
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Discover Financial Services is looking for Senior Certification & Support Consultant to coordinate certification system readiness and test script development for the Discover and Diners Club International (DCI) networks.

The Consultant will collaborate with US- and UK-based Business Technology (BT) teams and participant-facing certification project managers (PMs) to deliver test scripts and documents, manage and enhance testing tools, resolve testing issues with the support of BT, and provide training to PMs and account executives, as needed. Testing activities span all network technology, from core network systems (authorizations, interchange, and disputes) to a variety of payments-related functions, products and services. The Consultant will manage multiple simultaneous projects, and will be responsible for collaborating with Product Owners, the Project Management Office (PMO), vendors, peers and management to plan and prioritize work.

This position is in Payment Operations and may be located in the Farnborough, UK, or a United States location.

Responsibilities 

  • Responsible for completion of the certification process for all client types across all interfaces. Includes direct interaction and coordination of efforts with Account Executives, Clients, BT, and Vendors. 

  • Supports the development efforts for all certification-related systems, such as the Release Compliance Tool (RCT) and all of the test environments for each interface. 

  • Assists with the compliance-monitoring process, including exception requests, transactional monitoring, client reporting, and monitoring. 

  • Develops and completes ongoing reporting and process documentation for all functions supported within the department. 

  • Engages in the use of LEAN tools and methodologies to determine root-cause and resolution of issues, and implements identified changes. 

  • Participates in semi-annual and off-cycle releases by assisting with creating and implementing full certification project plans. Plans to include script creation for all interfaces. 

  • Manage the end-to-end certification environment setup vprocess for all client types across all interfaces, including direct interaction and coordination of efforts with external clients and third-party vendors, and system engineers, and technology subject matter experts (SMEs).

  • Deliver to network participants comprehensive and accurate test plans, scripts, and documentation within PMO-managed semi-annual timeframes or, occasionally, offcycle to meet client or business needs.

  • Identify and deliver workflow, reporting or other automation enhancements to simplify work, reduce costs, improve the certification experience, etc.

  • Collaborate with Product Owners and PMO to create and implement effective project plans.

  • Work with client and DCI SMEs to identify and resolve test defects, system failures, and configuration issues, directly coordinating efforts or submitting service tickets where appropriate.

  • Report progress and otherwise communicate effectively with assigned account executives, team coordinators and management.

  • Ensure all project work is completed within appropriate SLAs and that validation and approval steps are performed, as required.

  • Provide peer reviews, feedback and project support to peers, as needed.

  • Identify, plan and delivery process improvement projects to increase the effectiveness of internal practices and increase customer satisfaction. Contribute to the development and maintenance of process documents, project guides, templates, etc.

  • Support compliance monitoring and audit preparation (e.g., proper project documentation).

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Bachelor's degree in Business, Tech, Finance, Engineering, or related field 

  • Strong project management skills with experience managing multiple concurrent, multi-faceted projects through the entire project life cycle.

  • Functional knowledge of essential payment industry systems (i.e., authorizations, interchange, disputes) and financial products and services, including especially 

  • Experience working in a highly regulated environment and performing responsible risk-management in day-to-day activities, such as adhering to documented standards and procedures. 

  • Cross-functional knowledge of the Payment Network Industry focusing on technology support and operations

Preferred Qualifications 

If we had our say, we’d also look for: 

  • Multi-lingual

  • Strong communication skills which allow effective communication with external clients, including primarily non-native English speakers, and all levels of employees and management

  • Ability to analyze and improve existing processes

  • Working experience with core office tools, such as Microsoft Office, Outlook, Sharepoint and other common collaboration tools.

  • Demonstrated ability to operate independently of direct supervision and in collaboration across geographical, cultural and time zones. Self-motivation.

  • Willingness and ability to flex working hours to support clients in their local business hours


What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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