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Lead Systems Support Specialist

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  • Discover. A brighter future.

    With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

    Job Description 

     

    Responsible for analyzing business issues and developing software solutions.

    We use leading-edge technology to deliver world-class service both internally and to our external customers. The HP Non-Stop Windows Engineer, has multiple task responsibilities other than the NonStop OSM/CSM consoles.  This person will also support virtual and physical servers that support the Pulse environment this will include the Prognosis virtual servers, XYPRO virtual servers and the Inetco virtual servers from and infrastructure prospective only. As a NonStop Windows Engineer you will be responsible for the configuration, maintenance, patching, local accounts management, troubleshooting and ongoing support of the HP NonStop OSM/CSM consoles.  

    Major Responsibilities:

    • Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications, and configurations.
    • Conducts software compatibility tests with programs, hardware, operating systems, and network environments.
    • Develops technical support software, systems, and operating system capabilities for the data processing.
    • Directs the installation of operating systems, networks, applications, and hardware. 20% 3 - Important Designs, configures, and tests computer hardware, networking software, and operation systems software.
    • Manage user accounts and passwords for all (NSC’s) NonStop system consoles.
    • Manage and perform all Security and Software updates for the NSCs.
    • Manage the local network DNS, DHCP, SFTP-Server and SSH-Server services on the NSCs.
    • Maintain contact and work closely with HPE Technicians to timely resolve all hardware and   software issues that occur on the NSCs.
    • Manage, maintain and configure HP Insight Remote Support on the four CMS Boxes to create call outs to HP in the event of a NonStop hardware issue.
    • Work with the NonStop Systems team to resolve any connection or other issues in the connections between the OSM maintenance boxes and the NonStop Units.
    • Diagnose and resolve physical/network security issues with the NSCs as single point of contact with Network Infrastructure and Security groups 
    • Resolve and manage RSAM vulnerabilities open items.
    • Install, configure and maintain network servers.
    • Resolve and manage PCI GAP findings.
    • Participate in Audit Reviews as SME for HP NonStop consoles
    • On Call Support 7 x 24
    • Active member during DR’s, OS and system upgrades.
    • Comply with all information Security Policies
    • Complete all security training, read ongoing security-related communications and acknowledge understanding of such communications as requested by Management
    • Complete compliance and regulatory training as requested by Management.
    • Ensure system patches are installed according to Vulnerability Management Program
    • Ensure systems are hardened based on approved security templates
    • Provide detailed network drawings of consoles in the Pulse environment IP addresses locations etc.

     

    Qualifications You’ll Need

    Basic Qualifications:

    • Minimum H.S. Diploma or GED
    • 4+ years Systems Engineer, or related experience

     

    Preferred Qualifications

    If we had our say, we’d also look for:

    • Bachelors Information Technology Preferred
    • Minimum 6+ years Systems Engineer, or related experience Preferred Advanced Windows Server Administration
    • MS Windows, SQL, SFTP
    • Good understanding of Active Directory, DNS, DHCP, TCPIP networking and Firewalls
    • Experience installing, configuring and maintaining network servers.
    • Ability to work without direct supervision.
    • Advanced troubleshooting ability.
    • Work rotating on-call schedule and be available to work after hours and on weekends.

     

    What are you waiting for? Apply today!

     

    The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation + Time Off
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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