Basis Technologies
Chicago, IL
Hybrid

MANAGER, CLIENT AND MEDIA SERVICES

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We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

ABOUT THE ROLE

Reporting into the Director, Client & Media Services, the Manager, Client and Media Services will be responsible for managing a team of digital media specialists and associates that develop and execute media recommendations on behalf of clients. Individuals in this role will regularly attend and contribute to client meetings, offering points-of-view, recommendations and ideas for optimizing campaign performance and digital media budgets. A core component of this position is working with the team to ensure high levels of client satisfaction are delivered.

CORE RESPONSIBILITIES
 

  • Responsible for driving client retention and supporting revenue growth.
  • Guide the digital media specialists to align client objectives with KPIs to drive optimal campaign performance
  • Guide conversations and help your team plan and execute holistic media strategies using both site direct and programmatic buys.
  • Participate in client RFPs and daily requests by identifying, evaluating, brainstorming and recommending new opportunities alongside the team. Provide strategic direction and dissemination of work to assigned team
  • Develop strong partnership with the client development team/account leads
  • Prioritize client needs and be resourceful while finding solutions to solve client problems
  • Contribute to the team's knowledge through identifying training needs and providing input for educational initiatives
  • Deliver exceptional client service, with ability to be the face of Centro to clients for specific accounts
  • Responsible for 1:1 meetings with direct reports and onboarding new hires
  • Contribute to the team’s knowledge base through hands-on mentoring, training, participation in regional calls/meetings and meeting with publishers to maintain a strong understanding of the digital media industry
  • Lead by example, supporting Centro's values and positively contributing to the culture.

 

QUALIFICATIONS
 

  • 5+ years of experience in digital media planning and buying, including site direct and programmatic
  • Bachelor’s preferred
  • Proven track record of leadership/mentoring
  • Proven communication and negotiation skills
  • Heavy attention to detail
  • Proven organization skills
  • Eager to learn
  • Strategic thinking and proactive client servicing skills
  • Strong issue resolution and problem solving capabilities
  • Ability to work well in a cross functional team environment
  • Professional and advanced skills in Excel

Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law. 

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What are Basis Technologies Perks + Benefits

Basis Technologies Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s about making sure our employees feel happy, healthy, and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Each Friday, through the end of 2023, Basis alternates between a half day or full day flex. So if deadlines are met and there are no urgent client needs, our employees are free to be offline.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Basis provides all employees with access to Maven, a full-service digital clinic for individuals and couples growing their families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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