ABOUT 4C:
4C is a global leader in data science and media technology with solutions for multi-screen convergence. Brands, agencies, and media owners rely on 4C to improve effectiveness across channels and devices. The 4C product suite includes activation on Facebook, Twitter, LinkedIn, Pinterest, Instagram and Snapchat as well as TV Synced Ads across display, search, social and video. The company also provides advertising and content analytics leveraging its Teletrax global TV monitoring network and proprietary social affinity database. Founded in 2011 and based in Chicago, 4C has staff in 14 worldwide locations across the United States, United Kingdom, the Netherlands, France, Hong Kong, India and Singapore. Visit www.4Cinsights.com for more information.

ABOUT THE ROLE:
The objective of this role is to provide manage and grow a team of Support Gurus, while maintaining a high level of client service. This role will be responsible to expedite priority cases and coordinate with the engineering team to see the issue through to resolution. Will monitor, review and provide continual improvement of the support experience through the ticketing system.

KEY RESPONSIBILITIES:

• Manage a team of support gurus and help them grow in their careers.
• Educate and onboard new support gurus.
• Maintain SLAs globally and provide updates to clients in a timely and proactive manner
• Troubleshoot platform and serve as a liaison between clients and 4C Quality Assurance Engineering Team
• Assist clients in day to day campaign management on Facebook, Instagram, Twitter, Pinterest, LinkedIn, and Snapchat
• Provide feedback to 4C Product and UX Design Teams 
• Achieve goals set by VP of Client Engagement

EDUCATION & EXPERIENCE REQUIREMENTS:

• BS/BA preferred in a field such as Business, Marketing, Computer Science, Communications or quantitative fields
• Experience with Salesforce and Github a must.
• Customer-focused, team-oriented, industrious, ambitious, organized, ability to work independently and organize workload efficiently.
• Proven ability to manage multiple projects at once while paying strict attention to detail.
• Be action and results oriented, have a solution-focused mindset
• Have excellent oral and written communication skills and an ability to form deep relationships with clients.
• Experience with social marketing a plus.
• Experience in a ticketed support system a requirement

WE OFFER:
We offer a challenging job in a dynamic international environment. At 4C you have the opportunity to make an impact. We are proud of our open and informal culture. We offer a comprehensive benefits package including Health, Dental, Life Insurance, Matching 401K, Unlimited Vacation and Maternity and Paternity Leave. The salary will be commensurate with experience.