Manager, Customer Operations - Weekend Shift
Description
Weekend Shift:
Days: Thursday, Friday, Saturday, Sunday
Hours: 8:00am-7:00pm
What will you be doing?
The Weekend Manager, Customer Operations is a leadership position within MoLo’s Customer Operations Program. The Weekend Manager’s shift is Thursday – Sunday. They are responsible for supervising and executing the operations floor weekend shift. They are also accountable for both the performance of the freight shipping on Saturday and Sunday, as well as, the team that supports that business. They are focused on service and execution, but are also responsible for individual reviews and employee development. The Weekend Manager is expected to use analytics and account specific SOPs to drive decision making, process creation, and weekend customer account strategy. They will also collaborate with other leadership within the organization, including the Carrier Sales Weekend Manager, so as to align on account requirements and weekend business needs.
The Weekend Manager consistently exemplifies MoLo’s service standard and culture etiquette. They are keen to operational best practices and driving efficiencies within MoLo’s network. The Weekend Manager is an effective leader and motivator.
The Weekend Manager, Customer Operations will treat all members of the MoLo family (Customer, Carriers, and Colleagues) with utmost respect and embody all MoLo core values.
Weekend Manager, Customer Operations reports directly to Senior Manager, Customer Operations.
Weekend Manager, Customer Operations is eligible for MoLo’s management bonus program which is paid out quarterly.
Daily tasks include, but are not limited to:
- Weekend freight execution and support
- KPI reporting and visibility
- Employee development and performance review
- Weekend staffing and account organization.
Advanced learning opportunities include, but are not limited to: High-level operations and account specific strategy, advanced freight market analytics, continuous improvement initiatives, technology solutions, high level communication
Performance Expectations:
- Weekend Shift KPI performance
- Gross margin performance
- Employee development
- Portfolio and team growth
About MoLo
Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 300 employees three years later. Located in the West Loop of Chicago. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today.
Requirements
- Self-motivated professional that is accountable for delivering excellent results.
- 2+ Years of previous experience in 3PL Account Management or Operations
- 1+ years or previous experience in management or leadership capacity
- Proficient in Microsoft Applications, especially Outlook, Excel, Word, Powerpoint
- Deep understanding of freight market
- Ability to align growth initiatives with industry leading service levels.
- Excellent communication skills