Manager, Customer Operations at MoLo Solutions
Are you an effective leader and motivator with an obsession for delivering the best customer service? Do you have third-party logistics experience? If you answered yes to both of these questions then this position may be for you!
What will you be doing?
The Manager, Customer Operations is a leadership position within MoLo’s Customer Operations Program. As the Manager, Customer Operations, you are responsible for the performance and growth of an operations team, made up of Lead(s), Specialist(s), and Rep(s). You are accountable for individual reviews and employee development. The Manager, Customer Operations is expected to use analytics to drive personnel decision making, process creation, and customer account strategy.
The Manager, Customer Operations consistently exemplifies MoLo’s service standard and culture etiquette. You are keen to
operational best practices and driving efficiencies within MoLo’s network.
The Manager, Customer Operations is eligible for MoLo’s management bonus program which is paid out quarterly.
Advanced learning and development opportunities include, but are not limited to: High-level operations and
account specific strategy, advanced freight market analytics, continuous improvement initiatives, technology
- Employee development and performance review
- Account on-boards
- Customer account solutions
- KPI reporting and visibility
- Customer engagement
- Gross margin performance
- Employee development
- Team-level KPI performance
- Business reviews
- Portfolio growth
What We are Looking For:
- 2+ Years of previous experience in 3PL Account Management or Operations
- 1+ years or previous experience in management or a leadership capacity
- Proficient in Microsoft Applications, especially Outlook, Excel, Word, Powerpoint
- Deep understanding of freight market
- Ability to align growth initiatives with industry leading service levels
- Excellent communication skills, ability to multitask, keen attention to detail and a proven leader
- Self-motivated professional that is accountable for delivering exceptional results
- Casual and fun environment focused on teamwork
- Extensive industry and technology training
- Competitive compensation with quarterly bonus
- Comprehensive benefits package including medical, dental and vision insurance, and 401(k) with company match
Seeking better, doing better. Full of energy and constantly adapting. We are obsessed with growth. Growth of our company and growth of our employees. We’re an innovative startup, making a name for ourselves in the world of logistics. We pride ourselves on being transparent, personable and dedicated. Investing in our customers, carriers and employees is what differentiates us from the competition. Founded in 2017 with just three employees, MoLo boasts over 200 employees three years later. Located in the West Loop of Chicago. MoLo has an insatiable appetite for growth, relentless commitment to customer service and an incomparable work culture. Discover something different. Find your future at MoLo today.