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Manager Customer Training

| Chicago

Job Description Summary

The Customer Training Manager is a dynamic, customer facing consultant, people leader and training delivery role. Responsible for organizing, planning, and implementing training sessions across the country for all CCC insurance clients on core software applications and services. Working with cross functional teams to determine training requirements that guide and instruct the training staff to prepare and delivery consistency of content in every training session. Familiarity with product management, CCC product knowledge, learning technologies and people leadership skills are all needed for this position. Staff, manage, and develop a training staff, including giving clear direction, assessing performance, identifying development needs, providing coaching a development plans are also a requirement of the position.

 

Job Duties

  • Staff, manage, and develop the training staff, including providing clear direction, assessing performance, identifying development needs, providing coaching and counseling and developmental plans
  • Review and evaluate effectiveness of training programs, materials and presentations
  • Develop training standards for customer product related training
  • Assist Director with developing and managing departmental budget
  • Travel ( 30-50%) to customer sites throughout the United States to serve as back up trainer when needed
  • Develop and maintain and online training calendar
  • Oversee  and conduct virtual training session with client
  • Communicate training results and customer status to executives and clients
  • Create in conjunction with training development, training material and content in a variety of delivery methods as determined by the customer workflow
  • Identify and communicate training glitech and document for other in the organization
  • Update customer information ( history, product usage, etc)
  • Be a part of the product delivery and other customer success team assisting  in the implementation process
  • Develop/enhance training courses and materials for CCC users
  • Hold pre-training discovery calls and maintain training records in our Salesforce.com CRM
  • Conduct training and or oversee the schedule of trainers for new and existing customers: at customer site, regionally, or out of our Chicago corporate office
  • Provide follow-up refresher training for clients on an as-needed basis
  • Create training videos or other content for CCC help center.
  • Bring product feedback from customers to be incorporated into our product enhancement schedule
  • Attend, facilitate, or speak at events
  • Be eager to become an expert with CCC products
  • Other duties as assigned
  • This position has 3 – 5 direct reports        

 

Qualifications

  • B.A./B.S. degree required
  • Minimum 4 years training experience, of which 2 years includes software product training required
  • Minimum of 1 year of management experience within a training function required
  • 2-3 years of APD insurance industy experience
  • Excellent verbal and written communication skills
  • Able to interact well with all levels of management
  • Extensive experience with presentation software and Microsoft Office applications

 

Why Choose CCC

 

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

  • Healthy - Wellness programs and Perkspot/employee discount program
  • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

 

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • SpringFrameworks
    • HadoopFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • NoSQLDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech
222 Merchandise Mart, Chicago, IL 60654

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Manager, Quality Assurance

How do you collaborate with other teams in the company?

There is a strong focus on learning and progressing from missteps, with the ultimate goal of making sure we meet
business needs. I have the flexibility to talk directly to people outside of my immediate team which speeds up the delivery process, and aids in responsiveness.

Jennifer

Services Delivery Manager - Austin, TX

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as an Architect, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Engineer, Architecture and DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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