Description

Company: Oak Street Health

Title: Manager, Strategy and Process Improvement

Location: Treehouse

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be.

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.

We are a national organization serving over 100,000 patients and we are growing rapidly . We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We're looking forward to getting to know you!

For more information, visit www.oakstreethealth.com .

Role Description:

As Oak Street Health works towards providing an unmatched patient experience we are embarking on a major initiative to build a world-class shared services organization to support our clinical operations. The Manager, Strategy and Process Improvement (Customer Service) will play a central role in managing the multi-year transformation effort.

This role will be responsible for the project management and change management of over 27 change initiatives over multiple years, support communications to senior leaders and the wider Oak Street organization, and support budgeting, strategy, reporting and analytics, and pilot projects and innovation for the shared services organization.

This is a high-profile role with weekly visibility to senior executives. The role will report to the Director of Strategy & Special Projects.

Core Responsibilities:

• Project and change management for a multi-year transformation project for a large department with hundreds of staff, involving at least 27 distinct initiatives
• Reporting and analytics: maintain regular weekly or monthly reporting, as well as supporting ad hoc analysis as needed
• Support budgeting and budget tracking
• Support contact center strategy by working directly with the SVP of Sales & Service Excellence and the Director of Strategy & Special Projects
• Independently lead innovation projects to build new contact center capabilities
• Support executive communications: craft presentations for senior leadership, with opportunities to lead presentations
• Potential direct management of junior associate(s) on the Strategy and Special Projects team
• Other duties, as assigned

What are we looking for?

• Bachelor's degree, preferably with a quantitative major
• Minimum of 4 years of consulting or other applicable experience in healthcare
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills; ability to influence decision-making at many levels of leadership
• Ability to develop business cases, ROI analysis, and financial analysis
• Self-starter, able to drive initiatives with multiple stakeholders from beginning to end
• Demonstrated attention to detail and experience leveraging data / analytics to solve problems
• Quick learner comfortable with a high level of ambiguity
• Strong accountability and discipline against timelines and deliverables
• Interest, experience, and/or passion for healthcare and value-based care
• Proficient in Excel, Powerpoint
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.