Manager, Vendor Operations and Account Management - Groupon Goods
Our vendors are at the heart of everything we do - and we need someone who knows what makes them tick.
Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.
Working in Goods, you will join a retail-savvy team whose goal is to procure and provide customers with the products they want, when they want them. As the Manager of Vendor Operations and Account Management, you will be responsible for leading and managing our Groupon Goods Vendor Account Management team. You and your team focus on managing all vendor onboarding and training, execution of daily reports and escalations, and successfully leading monthly and quarterly vendor reviews. In addition to leading all of our vendor account management, you’ll also lead a team of direct reports as they manage the day to day vendor relationships.
Responsibilities:
Lead a team responsible for handling 2k+ vendors to ensure success against Groupon’s success metrics
Handle vendor onboarding, training, and communication
Handle the execution of daily reports and vendor issues to gain insight into vendor improvement opportunities
Handle several ongoing cross-functional vendor facing process
Lead, develop and mentor team of 6+ account managers
Partner with compliance team to oversee monthly & quarterly vendor reviews
Build organized compliance partnerships with team across the Goods organization including fulfillment, analytics, freight, merchandising, customer service, buying, and inventory management team
Qualifications:
Bachelor’s degree
3+ years experience in similar role; people management experience preferred
You’re deeply analytical, and love working with Microsoft Excel, SQL and Tableau (preferred)
You have a meticulous attention to detail and have delivered results while juggling multiple projects with a variety of stakeholders
You have solid decision-making skills, customer-focused instincts, time-management skills and sound judgment
You're adaptable and can think on your feet; when your team is faced with new challenges or tough situations, you help them face them head-on
You get excited to problem-solve, collaborate and mediate complex issues
You have experience presenting to groups and/or leaders as an advocate for a particular plan or course of action
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.