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Market Manager, Getaways

| Chicago

Help people discover their next amazing vacation destination

Are you passionate about the travel industry? Are you motivated by the thrill of working in a fast-paced, forward-thinking environment?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform. We work to create packages that delight both hoteliers and Groupon subscribers alike. We build relationships big and small, working with large hotel chains to boutique Bed & Breakfasts, crafting every deal by listening to the needs of the business. Our obsession is putting together offerings that will delight our customers and help them make life less boring.

As a Market Manager, you will focus on increasing revenue and developing positive relationships with hotels in assigned markets. We partner with other teams to handle these relationships post-close - leading a seamless transition and all activities related to onboarding, launching, and running hotel deals on our platform. Whether you're optimizing a live deal for a hotel partner that we've worked with for years, or negotiating changes to maximize revenue, you'll be the point of contact for our existing Getaways merchants.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • You will assist the Getaways Sales Team with hotel partnerships, partnering during presale, onboarding, launch, and through deal sale period

  • Establish, maintain, and negotiate supplier relationships with hotel properties

  • Secure and negotiate competitive rates and inventory to meet targets and metrics including peak periods

  • Develop familiarity with each partner’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, economic model, and revenue and profit drivers as it relates to driving occupancy

  • Support hotel suppliers in onboarding, setup, rate and inventory revisions, and training on use of merchant platform

  • Craft and review rate reports and inventory reports to provide competitive analysis to hotel partners

  • Conduct weekly competitive analysis for market, monitor fulfillment performance, and address any concerns with the partners

  • Conduct supplier evaluations and provide meaningful reporting to partners at the property level

  • Resolve content, rate, and availability issues, secure additional inventory over high demand and compression periods, and secure value-adds and promotional offers for deals

  • Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply

  • Evaluate market trends and competitor activity

  • Develop and share shareable success stories with other Market Managers and sales teams to help optimize market competitiveness

 

We’re excited about you if you have:

  • Bachelor's degree

  • 2+ years sales, account management, or revenue management experience, hospitality industry experience preferred

  • You're deeply analytical; a working knowledge of hotel revenue or inventory management preferred

  • You're able to work independently and thrive in a multi-tasked, rapidly changing environment

  • You're a self-starter

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You have experience establishing rapport with people in and out of an organization

  • You take an entrepreneurial approach to task management and take control and manage tasks independently

  • You have strong consultation and negotiation skills

  • You have excellent skills in Google Suite (Docs, Calendar, Sheets, Mail) and PowerPoint; experience with CRMs a plus

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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