Groupon is looking for a  retail-savvy, hardworking, and merchant focused candidate to join the Groupon Goods Marketplace team. Goods Marketplace consists of a set of platforms designed to bring more merchants and vendors on Groupon, greatly increasing the selection of products for our customers. We are seeking an individual with strong engagement and support skills to grow the Groupon Goods Marketplace in support of our current base of merchants

This role will help Groupon Goods develop its merchant marketplace presence in North America. This person thrives on working with others. Our merchant operations team provides our merchants with day to day support for our current merchant base as well as efforts to ensure merchant success. They will assist our merchants with product issues, internal platform issues, conduct outreach to merchants, as well as answer general account questions. They will also develop relationships with merchant partners to use Goods marketplace.
 

Responsibilities:

• Providing support to our merchant base by answering inbound questions and inquiries via customer resource management tools, chat, and phone support

• Execute on daily reports to ensure merchants maintain required service levels

• Train merchants on Groupon's shipping and content management portal and drive merchant compliance with confirmed shipments

• Drive merchant loyalty & retention through exceptional service levels

• Engage in merchant outreach to build merchant capabilities and partnership

• Executing prescribed client communications strategy to ensure service needs are met and drive continued engagement with Groupon, encouraging client retention and loyalty

• Delivering against metrics and merchant satisfactions to achieve optimal operational and financial performance, exceeding KPI’s

• Work to support team in delivering a high caliber level of support, ultimately maximizing the merchant experience

Qualifications:

• Bachelor’s degree preferred
• 0-1 years experience in a similar role
• Proven customer service, analytical and problem solving skills
• Strong desire to work in an evolving and developing team
• Excellent written and oral communication skills
• Strong relationship building skills
• A commitment to exceptional customer service
• Ability to drive projects to completion with minimum guidance and high attention to detail

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.