Network Support Engineer - Future Consideration

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.

Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi-task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them.

Responsibilities

  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
  • Own each customer case from initial creation to resolution.
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
  • Read and analyze packet captures using Wireshark.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.
 

Qualifications

  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
  • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
  • Outstanding English language written and verbal communication skills and comprehension.
  • Ability to clearly and concisely articulate matters to third parties.
  • Outstanding customer service skills.
  • Excellent account management, follow-through, and attention to detail.
  • Experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under pressure.
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.
  • Networking certifications a plus: CCNA, CCNP CWNA, etc.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

Watch

An Insider's view of Cisco Meraki

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance, Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Cisco Meraki9 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cisco Meraki's full profileSee more Cisco Meraki jobs