Job Description

About the job

As a Panel Support Manager for the neuro-at-home panel, you will manage a support team and will work closely with science and engineering teams to train at-home panelists to use electroencephalography (EEG), biometric, and eye-tracking equipment, troubleshoot signal quality, and respond to panelist questions and issues. You will oversee other panel support team members, develop and organize initial participant training, conduct ongoing data quality audits, and develop training regiments for newly implemented technology and methodology. This role requires US- and UK-compatible work hours to cover potential panel questions across all relevant time zones (shared with other support personnel). Remote work from home or a hybrid work arrangement are possible. 

Responsibilities

• Manage support specialists.

• Develop training materials for existing and planned methodologies.

• Assess data quality and troubleshoot EEG, biometric, and eye-tracking equipment. 

• Conduct virtual training sessions with participants in the US or UK.

• Proactively reach out to neuroscience and engineering teams if systematic issues are observed.

• Work closely with the technical support team to troubleshoot software and hardware issues that may impact data quality.

• Compile, classify, and analyze common issues across participants for regular reporting.

About you

You are interested in psychology, physiology, or neuroscience. You are responsible, reliable, and conscientious. You can effectively manage teams, you listen to others, and you can confidently voice your opinions. You are curious and like to solve puzzles. You can quickly identify issues and come up with creative ways to address it. You are patient with people who have technical issues. You are a team player who loves working collaboratively. You are self-motivated and organized – attention to details is a must in this role.

Qualifications

• Bachelor’s degree (or equivalent) in neuroscience, biology, or psychology

• 2+ years of management experience

• Strong technical skills

• Project management experience

• Fluency in English, including technical terminology

• Strong written and verbal communication skills

• Strong interpersonal skills

• Previous experience with EEG, biometric, or eye-tracking equipment is preferred but not required

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.