Who We Are:

Named a Best Workplace by both Crain’s and Inc. Magazine, Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What We Need:

Onboarding is the single most important time in a client’s journey, which means this role is one of the most pivotal at Smokeball. We need highly skilled communicators and trainers to help make the clients’ introduction to our software as seamless as possible. If you have experience in the legal industry, even better! 

Over the course of a week, your responsibilities could include:  

• Configuring Smokeball accounts
• Setting training plans for clients and monitoring their progress  
• Resolving day to day issues as clients’ first point of contact
• Reviewing accounts for low/no usage and intervening to encourage adoption of Smokeball features
• Creating, maintaining, and improving the team’s process and documentation.    
• Collaborating with other teams to ensure clients’ needs are met (Support, Training, Legal Configuration, etc)
• Serving as a back-up trainer as needed

Who You Are:

At Smokeball, we believe that creating and fostering a great culture is just as important as providing a great product. We don’t have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen
• Deliver legendary service
• Innovate for the client, not the press release
• Be frank
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we’re bringing new team members into the SB Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

What You Bring:

• 2-3 years of experience in an onboarding, SaaS implementation, or project management role
• Ability to understand and communicate technical information to nontechnical users 
• Strong experience collaborating across departments/teams
• A good working knowledge of the legal industry (preferred)
• A genuine desire to engage with clients (a true “people person”)
• A growth mindset

The Benefits:

• Culture: Crain’s 2021, 2020, & 2019 Best Workplaces, Inc. Magazine’s 2018 Best Workplaces
• Work-Life Balance: 20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
• Benefits: Flexible working arrangements, 401(k) match, monthly wellness stipend, generous parental leave
• Massages: Free monthly massages provided by a licensed massage therapist (in non-COVID times)
• Kitchens: Stocked with breakfast items, snacks, and beverages
• Fun Events: Virtual game nights, in-person happy hours, family-friendly events, and so much more.
• Office Games: Ping-pong, billiards, pinball, board games, video games, etc.
• Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation.

Diversity, Equity, & Inclusion at Smokeball:

At Smokeball, we believe that “caring is not optional.” We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with.

 * Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.