Operations Associate
YOUR ROLE
You’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier/broker setup process.
RESPONSIBILITIES
- Onboarding carriers to our platform - sending and receiving files, using creativity to solve unique and changing problems, and setting up integrations
- Participate in customer and carrier calls, taking notes and setting follow-up tasks and action items
- Provide weekly updates on onboarding progress
- Maintain accurate records in the CRM
- Work cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
- Complete strategic projects as assigned
ABOUT YOU
You love variety and can manage multiple tasks at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
- You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
- You enjoy solving challenging problems using critical thinking and creativity
- Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
- Intelligent with strong verbal and written communication skills
- Superior organization skills and attention to detail
- Comfortable talking to a wide variety of people, including senior leadership
- Insatiable curiosity - you love learning new things
REQUIREMENTS
- Bachelors degree from an accredited university
- Proficient in MS Office, Google Apps, and CRM tools
- Experience in logistics or SaaS a plus
FourKites, Inc. is a logistics technology startup providing a next-generation software platform that streamlines operations for freight brokers and shippers. Our connected devices platform is the most advanced in the industry and has been deployed by several freight brokerage houses in the country. Our customers include Fortune 100 shippers and Transport Topics Top 25 Freight Brokers. We love what we do, and we love the impact we have already driven for the clients we work with. We believe in empowering our employees to be the absolute best they can be, and we aren’t afraid to have a little fun in the process. We’re funded by a great group of investors who care about our company and our team’s success.
**If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to [email protected]