Operations Coordinator

| Chicago

Who We Are:

Nextpoint is a pioneer in Legal Tech and a market leader in cloud-based eDiscovery and trial solutions for law firms, corporations, and government agencies.  Our eDiscovery platform helps attorneys manage large data sets, identify relevant information via AI and complex searches, and organize the evidence to build compelling arguments to support their clients' interests.  The legal industry is undergoing an exciting transformation as new technologies redefine how law firms operate and serve their clients.  Nextpoint is leading the way with innovative solutions that meed the needs of this dynamic market.

The Operations Coordinator provides the first line of support for our existing and potential clients.  This position will entail frequent phone and email interactions with our clients, thus requiring a basic understanding of the product and critical thinking abilities.  This is a cross-functional position that develops employees as successful service professionals and key operations personnel. This role will include overlapping responsibilities within each segment of the business, creating well-versed experiences. Candidates must be self-motivated, have an entrepreneurial spirit, and enjoy learning in a fast-paced environment.

Responsibilities

  • Monitor daily support queue, contact customers, and provide accurate documentation of all questions, problems, and requests
  • Assist the Account Team with client follow-ups including, but not limited to, statements of work and updates on project budgets
  • Generate monthly client invoices, ensuring complete and accurate billing by understanding the terms of service level agreements
  • Develop a full comprehension of the Nextpoint software, providing an accurate training session for the Services Managers within week six
  • Set and coordinate appointments for CEO and other team members
  • Continually seek opportunities to work on  service delivery projects
  • Coordinate client events and assist with developing marketing materials
  • Flexibility for occasional after hours on-call support
  • Complete all tasks and projects as requested, on-time, with attention to detail and quality

 

Qualifications

  • Entry-level position, technology background preferred
  • BA/BS degree required
  • Direct experience supporting clients as a primary contact via phone and/or email
  • Ability to problem solve and think analytically in a fast-paced environment
  • Excellent interpersonal and communication skills
  • Ability to manage multiple tasks and projects
  • Self-starter; ability to achieve goals without daily supervision
  • Strong attention to detail and administrative/technical skills
  • eDiscovery knowledge and industry experience not a requirement, but a plus

 

Benefits

  • PPO Health Plan, Dental and Vision
  • Transit benefits
  • Flexible PTO policy & paid holidays
  • Professional development stipend
  • 401k plan & match
  • Fun work environment including catered lunches, coffee and snacks!
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