Description

Company: Oak Street Health

Title: Operations Partner

Location: Remote

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description

The Operations Partner is a key contributor to the Center Operations teams and driver of best practices across clinics. They will champion the organization's mission to re-engineer primary care by supporting the implementation and enrichment of standardized processes and workflows that allow for the highest quality of care to be delivered to our patients. Success requires high ability to collaborate, bring teams together, problem solve, manage projects, and be flexible. This role works closely with the Quality Nurse in the market and reports to the Director of Clinical Operations.

Core Responsibilities:

• Serve as a knowledgeable resource of the Care Model, including key clinical and service team positions, workflows, and goals
• Contribute to our operations playbook to promote consistency in training and operations across our sites
• Ability to travel 75% of the time for weeks at a time
• Support the maintenance, development, and distribution of standard operational procedures
• Promote process adherence by offering training and workflow guidance on existing and new initiatives
• Audit existing workflows across multiple clinics within a region to identify opportunities for improvement
• Serve as a service and clinical team cohort advocate in the development and refinement of care team tools

Support Process Improvement efforts:

• Support in-house process improvement efforts to enhance the quality of our programs and care model by diagnosing gaps and inefficiencies and recommending solutions
• Lead teams through process mapping and other improvement efforts
• Collaborate with colleagues across clinics and markets to identify and share best practices

Support new clinic expansion:

• Support opening new clinics within the market through preparatory efforts, facility set-up, and care team training
• Provide ongoing on-site support through 30/60/90 day operational excellence audits

What we're looking for;

• Bachelor's degree preferred
• Ability to travel 75% of the time
• Strong collaboration, team building and problem solving skills
• Proven project management skills, with an ability to organize and prioritize multiple complex projects
• Solid group facilitation and presentation skills
• Ability to strive in a fast-paced environment with high levels of ambiguity
• Outstanding written and verbal communication and conflict resolution skills
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.