Operations Specialist - Social Impact

| Remote
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Growth with a Purpose 

ShoppingGives began in 2015 as an organization to do good and make an impact.  We build products to address the expectation for change.  We exist to create impact on every purchase, and we believe that micro-actions lead to macro impact.  Every day we help retailers, no matter how large or small, give back to the causes that their customers are passionate about. Through everyday purchases, we get to watch the world around us become better one transaction at a time, and we think that’s pretty incredible.  Our impact is enormous and why we are growing with a purpose.  We know it’s best to Invest in Tomorrow, Today.  That means we don’t skip any steps while planning or default to the solutions we are comfortable with - we research tomorrow's leading technologies and how they can benefit our products. 

Have you ever wondered what it feels like to enjoy coming to work everyday? Making an Impact with every keystroke? How about smacking tennis balls with Serena Williams on a Tuesday at lunch? Okay technically that third one we can't make happen but she is an early investor in ShoppingGives and two out of three isn't bad!

We are an impact driven organization that thrives on a collaborative, open communicative and hyper transparent environment. How many more months/years are you going to spend working for organizations that think diversity is a four letter word. At ShoppingGives we don't believe in a glass ceiling since we are a startup and we haven’t gotten around to building one yet!

The bottom line at the top - we make the world a better place with the tools we build. Would you like to join us and help?

Here is a look at the type of work you'll do:

  • Using LucidChart, complete a high-level business process map of internal functions that support Customer Experience, and optimize 1+ processes for CX, including training and implementation for the team.
  • Create SOP’s for all Customer Experience actionable functions.
  • Work with stakeholders and frontline workers to understand pain points and priorities in each functional area and create a roadmap. to process map and optimize each area, including critical paths and prioritization methodology.
  • Identify and design new solutions with a focus on driving efficiency and scalability and how these solutions affect KPI’s.
  • Automate processes using automation tools like Zapier.
  • Create an organizational strategy for digital assets and implement including change management for SG.
  • And a good amount of the things in the “What you bring to the team” section below… so keep reading! 

Now that you know what we’re looking for. Let’s speak about what you’re looking for. Do you...?

  • Use your mad organizational skills to create some good in this world?
  • Want to be the backbone of a high output team?
  • Take pride in delivering high-quality processes? You know, the type that doesn't have to be rewritten in a year or maybe ever?
  • Want to finish your workday both exhausted by the pace of progress yet energized by all the new stuff you get to build?
  • Work every day in every day with an honest, excited, transparent, and (appropriately) vulnerable team?

If you answered yes to those questions - this might be the role for you. 

Let's be real: This job isn't for everyone.

  • We're driven by our mission to do good and our teammates.
  • We work hard and deliver fast - we have lots of customers to keep on our platform.
  • There is not a lot of BS here - we help out, strive to learn and do better than last time, actively look for coaching and teachable moments - and we get our jobs done.
  • Mistakes are forgivable, but inactivity is not.
  • We're accountable to you because you'll be accountable to us.
  • We understand that to grow our business; we must grow our people - so we're looking for learners, teachers, and in this instance, one a heck of an Ops Specialist too. Is that you?

If you think you're a fit or want to know more - apply right now!

Your mission:

Owning business process documentation and implementing improvements through tested strategies and technologies, ultimately making Givers jobs easier.

Our mission:

Create impact on every purchase. 

We do this by enabling our retail partners to fund a donation to any charity of their customer's choice. Mostly on Shopify but also on Salesforce Cloud Commerce, Big Commerce, etc.

What you bring to the team:

  • Functional or expert level process mapping
  • Experience creating training in a professional workplace
  • Admin function for general business tools eg, create new user accounts
  • Project management mindset including milestones and clearly defined completion (certified preferred)
  • Technical mindset. Bias towards technology solutions
  • Ability to read technical implementation documents for tools and explain (eg, spreadsheet formula and functions., Airtable, Zapier, IFTTT)
  • GSuite Administration (including Google File Stream / Drive)
  • Advanced Excel knowledge (highly proficient / certified)
  • Experience with Lucidchart (or similar) is a super bonus
  • Experience using Google Slides (or similar)
  • Experience using project management software (Asana, Trello, Jira, etc.)
  • Change management is a bonus

Why work at ShoppingGives?

- You can use your skills and time to make a positive Impact every day.
- The pay for this role is $75,000-$85,000
- This role is Chicago or US based remote only
+++ Everyone is an owner - equity options come with this role.
-  401k, medical, dental, 
- Volunteer Time Off (Cause we eat our own dog food)
- We’re outcome-driven, so you’ll get goals and the ability to execute autonomously with support. 
- You'll create every day. We're around 45 people - so you'll have influence 
- We speak over ten languages, including Gujarati, Spanish, French, Hebrew, Japanese, Polish, Russian, Ukrainian, Hindi, Bosnian, Serbian, Croatian, Cantonese, Korean, and Nepali. And English - we're pretty good at English.

But seriously, apply right now.


Compensation and Benefits

Shopping Gives offers full or partial benefits, including Medical, Dental, Vision, Life Insurance. Three weeks paid vacation, 401k, Financial Advisors, Paid Volunteering --- and if you’ve read this far - Employee Options are part of every full-timer’s compensation package. We offer an Employee Assistance Program, Transit, and Identity Theft benefits - even a discount for your Pet’s Health Insurance. Just like most startups - we game, work out, happy hour, and take in the occasional sporting event together.  

Our office is conveniently located in downtown Chicago within a couple of blocks of Union Station and a short walk from every EL line.

EEOC Statement: Shopping Gives is an equal opportunity employer. Shopping Gives does not discriminate against any applicant for employment due to age, color, sex, disability, national origin, race, religion, veteran status, or any other protected class.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Google AnalyticsAnalytics
    • InVisionDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM

Location

212 W Van Buren St, Chicago, IL 60607

An Insider's view of ShoppingGives

How does your team reward individual success?

Every Monday we give our game bull (like a game ball) to an employee who had an accomplishment and "grabbed the bull by its horns" the past week. We do this to share our triumphs and show our appreciation for our peer's dedication and hard work, and it's a great opportunity to share each other's accomplishments across the entire team.

Samantha

Customer Service Manager

What are ShoppingGives Perks + Benefits

ShoppingGives Benefits Overview

- Competitive Health Plan
- PTO
- Flexible WFH
- Casual environment
- Office Crocs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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