Overnight Chat Representative

| Chicago


  • Must be available to work between the hours of 2am - 12:30pm

What you’ll do as a Customer Support Representative:

  • Answer inbound calls, chats and resolve customer issues
  • Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
  • Convert leads into completed loan applications
  • Contact existing customers to address questions or to follow up on current marketing campaigns
  • Contact potential customers who have not completed a loan application
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • One year of sales experience preferred but not required
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends
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175 W. Jackson, Chicago, IL 60604
175 W. Jackson, Chicago, IL 60604

Perks of working here

401(K) Matching
Commuter Benefits
Health Benefits
Stocked Kitchen
Tuition Reimbursement
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