Overnight Chat Representative

| Chicago

Shifts:

  • Must be available to work between the hours of 2am - 12:30pm

What you’ll do as a Customer Support Representative:

  • Answer inbound calls, chats and resolve customer issues
  • Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
  • Convert leads into completed loan applications
  • Contact existing customers to address questions or to follow up on current marketing campaigns
  • Contact potential customers who have not completed a loan application
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management


You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • One year of sales experience preferred but not required
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends
Read Full Job Description
Apply now
loading ...
Emailed

Location

175 W. Jackson, Chicago, IL 60604
175 W. Jackson, Chicago, IL 60604

Perks of working here

401(K) Matching
Commuter Benefits
Dental
Health Benefits
Stocked Kitchen
Tuition Reimbursement
Vision
More Jobs at Enova19 open jobs
All
Finance
Data + Analytics
Developer + Engineer
HR
Internships
Operations
Product