At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We’re rebuilding healthcare from the ground up and the Patient Engagement Specialist will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking to bring on a professional who can take our Patient Care Team and processes to the next level of scale and performance. Our patients are at the core of our mission and this team leads the charge.

The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. You will be responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient’s biggest advocate and creating a welcoming and comforting end-to-end experience. You will provide peace of mind and be a dedicated guide to patients during the surgical process, allowing them to focus on their health while you handle all the details.

This is a full time position with the opportunity to work remotely if you are not in Chicago or San Francisco. 

You’re excited about this opportunity because you will…

• Be the voice of Carrum Health to our patients at the beginning of their journey
• Monitor and manage potential patient inquiries 
• Identify and outreach to potential program participants 
• Articulate the Distinctly Unique Carrum Health model to potential patients including
• Peace of mind - no bills or surprise cost
• Carrum Health’s network of premier surgeons at our Centers of Excellence
• One-on-one concierge care a message or a phone call away 
• Carrum Health’s custom Patient Care App will keep you informed every step of the journey 
• Assessing program eligibility, completing the initial screening, and collecting documentation for referral to our COEs 
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision
• Work closely with clinical teams at Carrum’s Centers of Excellence
• Collaborate with other Patient Care team members to continuously evaluate where procedures can be streamlined or policies updated
• Work cross-functionally to ensure the patient’s voice is addressed in everything from product development to marketing and customer success

We’re excited about you because of your demonstrated experience working in a customer-centric role while ensuring high levels of engagement and satisfaction. Your track record speaks for itself, but you’re yearning for an opportunity to take your experience and apply it to a fresh new opportunity that is poised for enormous growth. 

We also hope to see from you: 

• Bachelor’s degree required
• Digital health experience a plus
• 1-2 years of experience as a sales associate, sales representative, account coordinator, customer service associate, customer service representative, patient access representative, patient care coordinator, patient service representative
• Excellent verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Ability to quickly identify needs, problem-solve while providing excellent patient care
• Ability to articulate Carrum Health’s distinctly unique service to a variety of potential patients 
• Tactfully, effectively and professionally handle potentially upset patients with warmth and empathy
• Written communication skills including exceptional spelling, punctuation and grammar, attention to detail, and clarity
• Superior judgment, critical thinking, and organizational skills
• Experience working with Google Suite and Microsoft Office
• Ability to quickly learn new technology platforms and systems
• Desire to work in a fast-paced startup environment
• Spanish language experience is preferred, but not required

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. 
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.