Product Support Analyst at CSC Corptax
Corptax, a CSC Company, a market leader in leading-edge commercial tax software and process solutions. Our cloud-based applications set the trend for financial technology, and attract tech-savvy individuals who get an adrenaline rush from creative success. You’ll hang with some of the brightest technology minds in Chicago, and improve business processes for the world’s most recognizable companies. All of this magic happens in a casual setting with a high energy that drives independent thinking and new ideas. A solid salary and benefits package complements your professional growth for a new level of job satisfaction. We are seeking highly motivated, enthusiastic individuals to join Corptax in our Buffalo Grove, IL office. Visit our website at: http://www.corptax.com.
Product Support Analyst
Product Support Analyst in the Product Management group will review escalated cases and use problem-solving and analytical skills to troubleshoot and triage the cases.
Troubleshoot and triage cases escalated by Support organization.
Accurately and completely document actions taken.
Create work items for bugs and enhancements.
Clearly communicate action taken to Product Management, Development, and Support groups.
Ensure that any necessary updates are communicated to Technical Communications for Help and to Support for Knowledgebase solutions.
Work with customers as required.
Undergraduate degree in Accounting or Finance
Recent experience using Corptax
Excellent written and verbal communication skills
Attention to detail
Solid analytical and problem-solving skills
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.