Product Support Analyst at CSC Corptax

| North Suburbs
!Sorry, this job was removed at 3:41 p.m. (CST) on Thursday, February 6, 2020

JOB DESCRIPTION

Corptax, a CSC Company, a market leader in leading-edge commercial tax software and process solutions. Our cloud-based applications set the trend for financial technology, and attract tech-savvy individuals who get an adrenaline rush from creative success. You’ll hang with some of the brightest technology minds in Chicago, and improve business processes for the world’s most recognizable companies. All of this magic happens in a casual setting with a high energy that drives independent thinking and new ideas. A solid salary and benefits package complements your professional growth for a new level of job satisfaction.   We are seeking highly motivated, enthusiastic individuals to join Corptax in our Buffalo Grove, IL office.  Visit our website at: http://www.corptax.com.

Product Support Analyst

Product Support Analyst in the Product Management group will review escalated cases and use problem-solving and analytical skills to troubleshoot and triage the cases.  

Responsibilities:

Troubleshoot and triage cases escalated by Support organization.
Accurately and completely document actions taken.
Create work items for bugs and enhancements.
Clearly communicate action taken to Product Management, Development, and Support groups.
Ensure that any necessary updates are communicated to Technical Communications for Help and to Support for Knowledgebase solutions.
Work with customers as required.

Requirements:

Undergraduate degree in Accounting or Finance
Recent experience using Corptax
Excellent written and verbal communication skills
Attention to detail
Solid analytical and problem-solving skills

ABOUT US

CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer. 

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases

Location

Ideally situated above Union Station downtown, employees have direct access to the city's major transportation hubs. Also located in Buffalo Grove!

An Insider's view of CSC Corptax

How does your team reward individual success?

A job well done is recognized. Your boss will reach out to say thank you. With our development teams being mostly remote, handwritten cards have been sent as a thank you for hard work, which, to me, goes a long way. Also, for those in an office, HR tends to reward us around releases with a pizza party or catered lunch.

Kathryn

project manager

What projects are you most excited about?

We’re always looking at current versions of software that’s available, but also the direction our customers and the industry is going. We may implement things within a product now, knowing it’ll take three to five years to really take off, but understanding that if we plan correctly, we can use that to our advantage going forward.

Mike

manager, Sales Enablement

How does the company support your career growth?

My managers and my team definitely support me in my goals. When I say ‘here’s the project I want to do,’ they are more than happy to give me the time or resources to get that project done. Because at the end of the day, it helps the company, it helps the managers, it helps everybody. That’s something I really like about [CSC Corptax].

Halley

senior software engineer

How do you make yourself accessible to the rest of the team?

One thing that’s really important to me—and I explain this to my team all the time—is that they are important. So I check in with my team and I try to build relationships with each member. It’s really important to me that my team knows I’m engaged and I understand they have a life outside of CSC Corptax.

Audrey

team lead, Product Management

What makes someone successful on your team?

You’ll do well here if you take pride in your work, are willing to learn new things, and share the knowledge you have with others—because you’ll quickly see that you don’t get a whole lot done on your own. You need to work as a team here. Being patient with others as you’re transferring knowledge is the best way to move ahead.

Steve

manager, International Content Management Design

What are CSC Corptax Perks + Benefits

CSC Corptax Benefits Overview

CSC Corptax® is a B2B technology company, transforming the business of corporate tax through innovative software solutions and business process expertise. We offer an excellent Total Rewards package, which includes great benefits along with good work-life balance, and a fun, flexible, and collaborative environment. Our benefits include generous PTO and sick time packages, 6% 401(k) match, health/life/vision/dental coverage, tuition reimbursement, provided tools and training, flexible schedules, casual work environments, and more!!

Culture
Volunteer in local community
CSC Corptax is heavily involved in the local communities that we work in, participating in events such as Feed My Starving Children, park clean up, and food/clothing drives.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSC Corptax offers an FSA as well as an HSA account.
Disability Insurance
CSC Corptax offers Disability Insurance.
Dental Benefits
Dental coverage starts the first working day of the month after your hire date. 100% Coverage Preventative & Diagnostic Care; 80% Coverage Basic Restorative Care; 50% Coverage Major Restorative Care.
Vision Benefits
CSC Corptax offers a Discount Vision Care Plan for all employees and their dependents at no cost. Additionally, a Voluntary Plan with more coverage is offered for additional member benefits.
Health Insurance Benefits
Medical coverage starts the first of the month following your start date unless your start date falls on the 1st. We offer three tiers of PPO plans as well as a prescription drug plan.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CSC Corptax's 401(k) program offers a 6% match with 30 day vesting period.
401(K) Matching
CSC Corptax offers a 6% match on 401(k) contributions
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CSC Corptax provides up to 2 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
CSC Corptax offers flexible work schedules as well as remote work options.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions, and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
CSC Corptax employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 64 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
CSC Corptax values time with the team and typically has outings on a quarterly basis.
Game Room
Our game room includes ping pong, foosball, shuffleboard, and video games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
We offer employees free on-site garage parking in our Buffalo Grove office and have easy access for commuters in downtown Chicago.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We take part in many different technology conferences like VS Live!, DevOps Days Chicago, SQL, Microsoft, and Angular conferences, and more. Our team is also provided Pluralsight and VS licenses.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5500 with a maximum total match of $5500.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

CSC Corptax offers more than traditional benefits. Our collaborative, fast-paced, and flexible work environment is supported by a Total Rewards package to ensure we bring our best selves to work each day. Benefits include competitive and performance-based compensation, health benefits and wellness programs, the opportunity to advance your skills and grow your career, and a casual and welcoming environment. We genuinely care for each other, making CSC Corptax an incredible place to work.

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