Receptionist
Workplace Services | Chicago, Illinois

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Workplace Services team creates a unique experience and environment that supports our collaborative culture of innovation. The team oversees daily operations of our global offices which ranges from delivering a white glove guest experience, organizing employee events, coordinating office moves, providing a welcoming new hire experience and responding to a variety of employee requests. Workplace Services prides itself in driving solutions, turning innovative ideas into reality, and creating a special place to call work.

This position
The Receptionist welcomes visitors by greeting them, in person or on the telephone; and answering or referring inquiries. This individual also manages the check-in process and badging for all incoming visitors and directs visitors and new employees by maintaining employee and department directories and giving instructions.

This position reports to the Office Manager. 

Responsibilities

• Maintains security as first point of contact
• Manages the check-in process for all incoming visitors
• Directs visitors by maintaining employee and department directories and giving instructions
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations
• Coordinates mail flow in and out of the office; a FedEx super user
• Works dynamically with the Workplace Services Associate and Site Coordinator to schedule break reliefs, PTO coverage
• Updates receptionist handbook on a quarterly basis
• Assists with department birthday celebrations and events as needed
• Assists with New Hire Onboarding
• Issues employee, temporary and visitor badges
• Assist with maintaining and management of onsite access control system
• Accurately reconciles department charge card monthly
• Monitors and assigns service desk tickets to ensure timely completion of employee requests

Basic Qualifications

• 2+ years relevant office administrative experience preferred
• Proficiency with MS Office: Word, Excel, PowerPoint, Outlook

Preferred Qualifications

• BA/BS degree preferred
• Unwavering ethics and dependability
• Extremely customer-centric, both internally and externally
• Communicates effectively, both orally and in writing
• Fast-paced, high-energy, quick-thinking, change-oriented, and able to thrive on ambiguity
• Able to effectively multi-task capable of handling multiple email aliases and ticketing systems providing timely responses
• Ability to work extended hours as needed to cover peak periods
• Pro-active approach to problem solving, and ability to make good decisions in a rapidly changing environment
• Attention to detail and data accuracy

About us

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.