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Relationship Manager, Client Service, Audience

| Chicago

The Role: This is an opportunity to work in the fast-paced, data-driven world of digital advertising. You will work with clients who are not only looking to reach Morningstar audiences in North America, but also with those who want to expand their brand globally.

 

In this role, you will manage 35+ clients by assisting the sales directors in all aspects of the sales cycle and account stewardship. You will generate proposals and design advertising campaigns and sponsorships mainly across Morningstar.com, Morningstar Magazine and Morningstar events. You will be responsible for the success of all campaigns and satisfaction of our advertising partners. This position communicates directly with clients and advertising agencies, and internal groups at Morningstar: product managers, designers, programmers and account receivables. This position is based out of Chicago.

 

Key Job Responsibilities:

* Provide service excellence to our partners by understanding client’s marketing initiatives and providing solutions across Morningstar’s digital and offline products

* Assist in building proposals by working with the sales director and utilizing workflow and inventory management platform

* Execute paperwork for contracts/scheduling, create monthly reports, optimize sales campaigns, and ensure client deliverables meet contract guidelines

* Provide campaign performance reports & screenshots to clients

* Execute change requests and revisions to ad campaigns, creative updates, or other modifications

* Function not only as the client’s day-to-day contact, but also the project manager for any custom programs sold

* Work closely with ad operations team to ensure campaign delivery and pacing of program components

* Partner with sales directors in business development activities such as researching new advertisers and generating cross-selling opportunities

* Update sales presentation materials and proposals by gathering data from various internal and external systems

 

Requirements Experienced:

* 3+ years of experience in digital advertising with strong knowledge of industry standards and regulations. IAB Digital Sales or Operations Certification is a plus

* 2+ years of client servicing and sales experience

* Detail-oriented, multi-tasker with proven project management experience

* Customer service focused

* Excellent communication and negotiation skills

* Responsible, team player and quick learner who is motivated by sales goals and driven to exceed sales

expectations

* Candidates should also have experience in managing data, reporting, and working with creative services. This person should not only take the initiative to start tasks, but also make changes that improve sales, service, or process flow

* General knowledge of HTML

* A minimum of a bachelor’s degree in Marketing or comparable

 

Requirements Internal/MDP:

* 2+ years of client servicing and sales experience

* Understands Morningstar’s value proposition and breadth of products

* Detail-oriented, multi-tasker with proven project management experience

* Customer service focused

* Excellent communication and negotiation skills

* Responsible, team player and quick learner who is motivated by sales goals and driven to exceed sales expectations

* Candidates should also have ability to use data, research, and insights to validate performance metrics

* A minimum of a bachelor’s degree in Marketing or comparable

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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