Relationship Manager

| West Suburbs

At FTD (NASDAQ: FTD) we are focused on technology sophistication and culture that will drive the creation of products, brands, and technology-driven services our customers will love!

 

We're actively searching for an experienced account executive committed to making a meaningful difference in the lives and businesses of their clients. The person joining our team at FTD will be tasked with helping our Florist partners succeed.

 

What we offer:

  • Exciting opportunity to be a part of the team that is building the future of FTD.
  • We encourage and welcome out of the box ideas throughout the business and enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a healthy vacation plan).
  • You will have access to a relaxed work environment (shorts and sandals always welcome, onsite gym with classes).
  • The blending of cultures across multiple cities and 3 continents where you can be part of helping craft our future.
  • All areas of our company are ready to embrace your role and the business value it brings. We are a "flat" organization where you will spend time with business leaders, managers, developers, product management and executive leadership.
  • Career opportunities! Those that have a positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.

 

How you will make an impact:

  • You will partner with assigned client base to implement tactics that result in an improved client success in terms of defined revenue categories, reduction of supply costs, growth in customer base, and consumer happiness. You will be recommending products, services, technology, and solutions that can drive measurable improvement in these areas
  • Work closely with internal specialists focusing on marketing, supply, business operations, and quality.
  • You will maintain regular communication with assigned clients through monthly or quarterly phone or in-person meetings to provide status updates on progress, results, and opportunities.
  • You are a key point of contact for assigned clients to ensure satisfaction and retention
  • Develop an in-depth understanding of each assigned client and analyze the information captured to provide relevant and meaningful action plans.
  • Understand FTD marketing categories such as occasions, holidays, wedding, sympathy, home décor, etc. that one may communicate relevant and meaning full suggestions and solutions.
  • Leverage data such as consumer happiness scores, consumer comments, refunds, refusals, order volume by source, demographics, e-commerce traffic, site conversion, wholesale pricing, retail pricing, store level revenue, marketing stats, cost of goods, product margins, and inventory
  • Maintains a deep understanding of the available products and services offered by FTD for the benefit of the client.
  • Other duties as assigned

 

Skills and qualifications that you require to stand out:

  • A Bachelor's degree is preferred.
  • You may travel up to 25% within assigned territory
  • Minimum of 2-5 years of experience in business to business relationship management.
  • You have prior experience in the floral and gifting industry
  • Superior communication and presentation skills (verbal, written, and interpersonal) with experience in working with small and medium businesses.
  • You need excellent organizational skills -- follow up, prioritization and multi-tasking
  • You have a strong passion for helping others succeed
  • You thrive in solving problems and frequently demonstrate the ability to improve processes
  • Proven experience in managing and improving small business revenue and expenses.
  • You are solutions oriented with a strong team orientation demonstrating the skills needed to work well with others
  • Work diligently, independently and make solid recommendations
  • This position requires an astute eye and should be comfortable working with and analyzing data in order to extract insights
  • Strong PC knowledge - Windows, Excel, Word, PowerPoint, Outlook
  • Experience with ERP systems such as J.D. Edwards, Oracle, and SA

 

 

Come give FTD a look! This position will be based in Downers Grove, IL. We are an incredibly open and welcoming company--come join our team!

 

FTD Companies is a global premier floral and gifting company with a vision to be the leading and most trusted floral and gifting company in the world. We provide floral, specialty foods, gift and related products and services to consumers, retail florists, and other retail locations and companies in need of floral and gifting solutions.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

In the heart of the Loop!
1 N. Dearborn St., Chicago, IL 60602

Insider's spotlight

How does the company support your career growth?

At FTD, I’m empowered to chart my own career path and develop in the areas that interest me most – within and outside my team. In the past year, I’ve been able to job shadow in our call center, work in two of our distribution centers, participate in focus groups and contribute to cross-collaborative projects outside my expertise.

LaTonya

Manager, Talent Management and OD

What are FTD Companies Perks + Benefits

FTD Companies Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), Employee Stock Purchase Plan (ESPP), life, accident and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions.
FTD Companies, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our diversified portfolio of brands such as ProFlowers, ProPlants, Shari’s Berries, Sincerely, etc.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
401(K) Matching
Discretionary match of 50% on the first 6% of your of pre-tax or post tax deferral. To maximize the employer match, you will need to contribute 6%. Vesting is at 25% each year
Employee Stock Purchase Plan
The Employee Stock Purchase Plan (ESPP) provides employees with an opportunity to share in our growth and to purchase shares of our common stock without payment of brokerage costs, at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Pet Friendly
At some locations, employees can bring their dogs to work.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
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