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Remote Customer Experience Agent - Part Time

| Chicago
Founded in 2006, Chicago based ParkWhiz has rapidly emerged from a "start-up" to the industry leading online marketplace for parking bookings nationwide. Blow-your-socks-off customer support is at our core.
We’ve grown rapidly and are in search of part time employees to work remotely and ensure the best possible experience for customers across our national network. This is an outstanding opportunity for smart, sociable, self motivated individuals who are passionate about user experience and want flexibility to work from home.

What you'll be doing

  • Bringing a laser-like focus to customer support via telephone during day time hours
  • Delicately balancing swift customer resolutions with warm, pleasant support
  • Mastering company policies and showing ability to think quickly when the pressure is on!

Shifts available

  • Thurs-Sun 6a-10a CST, on a weekly recurring basis
  • Thurs-Sat 9a-3p CST, on a weekly recurring basis
  • Note that a commitment to one of the above shifts is required, but additional flex hours are available

What you bring to the table

  • Friendly and personable disposition - you have a friendly, warm voice - even when times get tough!
  • Excellent verbal communication skills
  • Unflappable: no problem or amount of calls phases you or your quality of work.
  • Keen discernment - think Sherlock meets a Supreme Court Judge
  • Tech savvy. You can simultaneously manage multiple systems, screens, and tasks
  • Self motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues

Items of note

  • This is a remote part-time position with complete flexibility - no office time required - as long as you reside in Illinois!
  • Must provide a computer/laptop with a reliable, hard-wired internet connection. ParkWhiz will supply a headset and software licenses.
  • Must be able to attend 3-4 consecutive days of training via video conference and have semi-regular check-ins with management.
  • Weekends are required. Flexible scheduling available; our operating hours are 6a-11p central time zone.
  • This position is best suited for individuals looking for supplemental income, and will require 15-25 hours/week.

Who will I work with?
We are a very tight knit team that is inclusive, fun and hard working. Our number one priority after producing a great customer experience is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of ParkWhiz

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at ParkWhiz. With a flexible work from home policy and unlimited PTO we strive to create an environment that produces an equitable experience.

Molly Morrison

Director of People & Culture

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What are ParkWhiz Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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