Returns Specialist

| Chicago

Cisco Meraki is seeking an enthusiastic Returns Specialist to join our Operations team and multi-functional projects in our San Francisco office. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team?

Responsibilities:

  • Process return transactions of incoming equipment from our warehouses
  • Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher level approval is necessary
  • Communicate with customers, partners & distributors in regards to return logistics, credit processing & exception cases
  • Coordinate with support techs, product management, sales executives and administrators to ensure that we provide the best possible customer experience

Requirements:

Work and Education:

  • A Bachelor's degree, preferably in a relevant field
  • 2 - 3 years of transactional operations experience is highly preferable.
  • 2+ years of clerical or administrative experience in a field where attention to detail is necessary, such as medicine or law, also considered.

Knowledge and Skills:

  • Knowledge of RMA procedures is preferred.
  • Demonstrable experience with data entry and invoice auditing.
  • Customer service background, preferably customers who want to return merchandise or products.
  • Excellent organizational and teamwork skills.
  • Familiarity with Salesforce and Dynamics GP (or other ERP system) preferred.

Are you wondering what it is like to work at Cisco Meraki? Picture a beautiful office, healthy catered meals, fully stocked kitchens, onsite gym and paid time off to volunteer. Meraki Cisco has built an amazing equal opportunity focused office where employees thrive. With that said, we are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.

Cisco is an Affirmative Action and Equal Opportunity Employer and all people will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

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What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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