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Senior Account Manager

| Chicago

POSITION SUMMARY
bswift is currently seeking an experienced Senior Account Manager to join our Channel Partners team. 
Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswifts state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift. 

The bswift platform offers states and private entities a flexible, robust, web-based solution specializing in shopping, enrollment and eligibility, billing, reporting and interfacing with carriers. 

Fundamental Components:

The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. 

This individual will:

- Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion
- Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products
- Assist with all client site, process and training documentation; owning, at time, department specific processes and documents
- Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites
- Conduct billing reconciliation when applicable
- Be knowledgeable about and respond to client questions about bswift products and their uses
- Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration)
- Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.)
- Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control
- Shares ideas and client needs with internal teams
- Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
- Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training
- Develop and implement fulfillment procedures, when needed
As-Needed:
o Responsible for special projects
o Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the teams escalation point for all client-related issues
o Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly

BACKGROUND/EXPERIENCE desired:
Qualifications:
- Bachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience
- 2+ Years of client/account management and/or bswift Account Manager experience preferred
- 2+ Years of experience with Employee Benefits/Open Enrollment process
- Must be proficient with MS Office and Adobe Writer tools including: MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality) 
- Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
- Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
- High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness 
- Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality
- Must possess a passion for teamwork, client service and fun 

Desired:
Current or previous healthcare exchange/marketplace experience
Experience with basic SQL queries
Experience with data auditing
Experience with EDI

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
 

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Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606
10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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