Job Description

Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components

Achieves individual cross sell, growth/retention targets and customer satisfaction levels.Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.Executes tactical components of the account team’s business plan for each customer.Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.Proactively identifies potential service issues and takes steps to resolve those service issues that arise.May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.

Background Experience

5-10+ years sales and/or account management experience. Licensure as required by state.College degree or equivalent experience.