The position.

As a Senior Appraising Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

What you'll be doing.

• Reviews the claims operations from point of estimate request to final payment
• Identifies issues in claim handling and recommends viable solutions
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally
• Assesses, develops, and implements internal controls associated with claims payments and quality of estimate handling
• Provides technical claims recommendations in an effort to improve case outcomes
• Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
• Presents results on trending and areas of opportunities as well as areas of excellence
• Develops relationships with various third-parties involved in the claim handling process and identifies areas of improvement
• Interacts and communicates effectively with claims leadership, business partners, and teammates
• Leverages analytical business functions, including actuarial and data science teams, to identify trends and opportunities to achieve favorable claim results
• Assists in KPI development that align with company objectives; monitor and reports results
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
• Leads a team and provides development opportunities for direct reports
• Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals
• Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength
• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting total loss claims

What we're looking for.

• Bachelor’s degree or equivalent experience required
• Continuous learning demonstrated by advanced certifications, industry specialization and/or claims programs
• 5+ years of increasingly responsible Personal Auto claims leadership experience, where the candidate was directly responsible for managing several direct reports who handled complex auto physical damage estimates, valuations and settlements.
• 5+ years of successful experience resolving complex auto physical damage estimates across multiple states 
• Strong technical understanding of state specific estimatic laws
• Experience managing complex Personal Auto claims through closure, including claims that involved litigation and/or arbitration
• Ability to build collaborative working relationships
• Communicates and collaborates effectively in a matrixed environment
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Self-starter and ability to work independently and effectively prioritize work
• Ability to handle ambiguity and quickly adapt when changes occur
• Strong written and oral communication skills
• Ability to approach problems with an open mind

Who we are.

Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.

Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.